Man sweeps his front yard.

Wildfire Response Benefit

Offering a wildfire response benefit at no additional cost.

Man sweeps his front yard.

Enrollment

Is the benefit free?

Enrollment is free and does not expire unless the customer requests it, or the policy is canceled. There is absolutely no impact to premium (no charge or discount) for this program.

Can the policyholder still participate even if they didn’t with WDS?

Yes, this is a new benefit and the customer is automatically enrolled so if they want to participate, there is nothing they need to do.

Can a policyholder choose to opt out later?

Yes, by completing and returning the opt out form. The customer can opt out at any time during their policy period. Currently, there is not an electronic way to opt out.

Can a policyholder choose to opt in later?

Yes, by completing and returning the opt back in form. There is not an electronic way to opt out.

Will new policyholders receive this benefit?

Yes, all homeowner and Landlord Protection® policyholders within the designated wildfire states will receive the letter and opt out form.

What does the agent do if they get an opt out form returned to them?

Please forward any forms received to:

Safeco Insurance
PO Box 704000
Salt Lake City, Utah
84170

Who can a policyholder contact for more information?

They may call our Service Center.

Does the letter and opt out form only go to policyholders in high-risk areas?

No, it goes to all homeowner and Landlord Protection® policyholders within the designated wildfire states.

Status

How are policyholders notified?

An automated phone call will go to the policyholder. Please remember this is not a guarantee of service or that our policyholder will not experience fire damage.

Will the vendor leave a voice mail?

Yes, the vendor will leave an automated voice mail.

How do policyholders contact the vendor to check on the status of their property?

The vendor does not provide updates to policyholders.

Benefit

How does the partnership work?

Chloeta maintains a map of policies-in-force within the benefit footprint and monitors the area to determine wildfire proximity and threat level. The vendor makes operational decisions on which eligible properties are serviced and the types of services provided during a wildland fire response.

What resources may be applied?

Once safe access is secured, mitigation vendor services may include:

  • Removing pine needles and leaves from gutters
  • Removing flammable vegetation and items from around your home
  • Deploying a temporary sprinkler system to protect your home
  • Updating you regarding the status of your property and actions being taken to protect it
  • Applying a water-based gel or firefighting foam to your home
  • Returning any combustible items moved and washing any fire gel or firefighting foam away after the wildfire event

The vendor does not cut trees unless they are down and cross a roadway.

What qualifications do vendor personnel have?

They meet wildland fire incident qualification standards that are compliant with NWCG or NFPA training and physical fitness requirements. Additionally, all personnel providing services have been processed through the U.S. Department of Homeland Security eVerify system.

What is a protective gel barrier?

It’s an industry-leading, fire-preventing and heat-absorbing fire-retardant gel that personnel may use to help protect your home and property. The gel particles adhere directly to a house or structure and quickly extinguish any flames or burning materials that come into contact with the gel. It creates a gelled water barrier that effectively helps protect a home or structure for several hours and may prevent internal combustion. It can be rehydrated to extend effectiveness, as needed. The gel is used as a last resort when fighting a fire. It is proven to be effective as it adheres to smooth surfaces such as glass.

How is the protective gel removed?

Once the wildfire threat has passed, the gel is safely removed by Chloeta, typically using a light washing process with water. The gel is safe for homes and the environment; it is 98% water and can be used on all types of trees and vegetation.

What items outside the house may be moved?

Chloeta will reposition any reasonably moveable items away from the structure to a minimally safe distance ideally to a non-flammable surface, such as a driveway. Those items will be returned when it is safe to do so, and photos will be taken of all work performed.

Access

How does the vendor get access to impacted areas?

When services are being provided during a wildfire, mitigation personnel work with local fire officials to gain safe access behind fire lines to then provide services. The vendor vehicles will be branded for Safeco.

Will the vendor still go to a property if they cannot reach the policyholder?

Yes, because the policyholder is participating in the benefit.

Reporting

Will agents be notified of policyholder opt outs?

No

Will policyholders receive confirmation their opt out was received?

No

Safeco wildfire response partners

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Wildfire Defense Systems

Provides Wildfire Response Services to homeowners in OR and WA.
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Chloeta

Provides Wildfire Response Services to homeowners in CA.
WDS wildfire response benefit only available in OR and WA.
Chloeta wildfire reponse benefit only available in CA.