Claims representative works with a customer in front of their car.

Auto claims

What to know about filing an auto claim

Claims representative works with a customer in front of their car.

Why file and manage your auto claims online?

It’s fast, simple, and convenient. We'll walk you through to ensure every step along the way is captured, and you can make updates to the information you give us at any time. Then you can easily manage your claim and track its progress in your online account after you've filed.

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File 24/7

You can file your auto claim online at any time.
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Fast and convenient

File online or through our mobile app.
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Track at your convenience

Log in to track and manage your claim, whenever you like.


Unsure if you should file? Get answers here.

What to expect once you file your auto claim

Once you file your claim, we’ll work with your Safeco agent to help you:

  • Have your damage reviewed
  • Get an estimate at a repair shop
  • Schedule your repairs if your vehicle isn’t a total loss
  • Manage your claim online, through completion

You can begin filing your claim below, knowing that we’re available to help along the way at any time.

File a claim

Safeco insurance adjustor speaks with a woman about her auto claim.

File your auto claim through the Safeco mobile app

Get the Safeco mobile app to file your auto claim from your device. You can also:
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Contact your agent
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Pay your bill
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View policy documents
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Much more
Download the Safeco app

Auto claims customer resources

Want to know what the Safeco customer claims experience looks like, or have questions about your damage estimate? Check out the resources below for helpful information when filing, and what to expect once you begin the claims process.

Get more answers to your claims questions below, or visit our frequently asked auto claims questions.

1Optional coverage. Roadside Assistance package includes towing to a qualified facility or location within 15 miles, delivery of fuel or fluid (costs of these items not included), and changing of flat tires only with Safeco’s insured’s inflated spare. May vary by state.
2Availability varies by state. Claims Valet Service™ is available if your policy contains rental car reimbursement and you have a covered loss. Other restrictions and eligibility rules apply.
3Guaranteed Repair Network not available in Rhode Island or Massachusetts. In these states we offer you our Superior Service Program (SSP), which is similar to the Guaranteed Repair Network. However, the estimate is completed by a Safeco Insurance appraiser. For more information, speak with your Safeco Insurance Claims Representative.