Safeco Online Account Terms & Conditions

(Last updated February 21, 2024)

The words "we," "us," and "our" means Safeco Insurance Company of America or its affiliates or subsidiaries. The words "you" and "your" means you the individual(s) who desires to transact business or process a claim electronically and those who would otherwise sign documents relating to your policy. By creating a Safeco Online Account, you agree to the following terms and conditions so please read them carefully.

Conditions of Use
These Safeco Online Account Terms and Conditions (Online Account Terms and Conditions) apply only to your Safeco Online Account. For terms and conditions for other Safeco websites, please consult those websites.
Safeco may revise these Online Account Terms and Conditions. You are bound by any revisions if you continue to use your Safeco Online Account after we have made the changes; and we suggest that you periodically review this document.

Account Creation
By creating your Safeco Online Account, you are indicating that you would like to view your Safeco policy(s), billing documents, or claims online, or if you are not a Safeco policyholder, that you would like to view your claim involving a Safeco policyholder online.

Safeco provides customers the ability to view their policies and billing documents over the Internet, and customers and claimants the ability to view claims information over the Internet.

Service Limitations:
There may be service limitations at times. Technical or other difficulties cannot always be foreseen or anticipated. These difficulties may result in loss of data, personalized settings, or other service interruptions.

Online Account Changes and Discontinuation:
Safeco reserves the right to change or discontinue, temporarily or permanently, Safeco Online Accounts at any time without notice. You agree that Safeco will not be liable to you, members of your household, or any third party for any damages associated with any modification or discontinuance of Safeco Online Accounts.

User Responsibilities and Guidelines
For your benefit and security and to comply with applicable laws, Safeco has a few guidelines for Online Accounts. Any conduct that violates these guidelines is grounds for termination of your Safeco Online Account.

Provide Accurate Information:
  • You must agree to provide true, accurate, current and complete information.
  • You must agree not to misrepresent your identity.
  • You must agree to keep your email address up-to-date and accurate.

Guard Your Password:
When creating your Online Account your email address will be your username. You will create a password. You are responsible for maintaining the confidentiality of your username and password. You are fully responsible for all activities that occur using your username and password, or account. This includes maintaining security of Touch ID & Passcode settings on your devices for all users. Any unauthorized use of your password, account or any breach of security must be immediately reported to Safeco. Commercially reasonable steps have been taken to protect the privacy of individual Safeco Online Account users. Safeco will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You may not use anyone else's password at any time.

Unauthorized Access and Use:
Safeco Online Accounts are provided for Safeco customers for legitimate business purposes only. The actual or attempted unauthorized access, use, or modification of this system is strictly prohibited.

Security of Personal Information
Safeco and the other firms who work with Safeco to host and operate Safeco Online Accounts take commercially reasonable steps to secure your personal information. This includes using password protection to verify your identity and requiring 128-bit encryption to secure data transmitted on the Internet. All stored data is kept behind firewalls. Please refer to the Safeco Consumer Privacy Statement for more details and information regarding our Internet Privacy practices.

Accuracy of Information
Should policy or claims information displayed in your Safeco Online Account differ from the policy documents or claims information sent to you via U.S. Mail, the mailed information will be considered the correct information.