Safeco online account and paperless terms and conditions

By enrolling in and/or using Safeco Online Account, you agree to the following terms and conditions, so please read them carefully.

(Last updated 04/29/2019)

The words "we," "us," and "our" means Safeco Insurance Company of America, its affiliates or subsidiaries (together “Safeco”). All references to "Safeco" include Liberty Mutual Insurance Company and its affiliates. The words "you" and "your" means you the individual(s) who desires to transact business or process a claim electronically and those who would otherwise sign documents relating to your policy.

Conditions of Use
These Safeco Online Account terms and conditions apply only to Safeco Online Account website. For Terms and Conditions for other Liberty Mutual websites, please consult those websites. Safeco may revise these Safeco Online Account terms and conditions from time to time by posting them on the Safeco Online Account website and in the website page footers. You are bound by any such revisions if you continue to use the website after we have posted the changes; and we suggest that you periodically visit this page to review the most recent Online Account terms and conditions.

Definition of Registration
By registering for Safeco’s Online Account site, you are indicating that you would like to view information about your Safeco policy(s), billing documents, or claims online, or if you are not a Safeco policyholder, that you would like to view information about your claim involving a Safeco policyholder online where available.

Safeco Online Account provides customers the ability to view information about their policies and billing documents online and provides customers and claimants the ability to view claims information online where available.

Service Limitations:
Safeco will make commercially reasonable efforts to make your experience with our Online Account application a productive and pleasant one. However, technical or other difficulties cannot always be foreseen or anticipated. These difficulties may result in loss of data, personalized settings or other service interruptions.

Safeco Online Account Application Changes and Discontinuation:
Safeco reserves the right to change or discontinue, temporarily or permanently, this Online Account website at any time without notice. You agree that Safeco will not be liable to you, members of your household, or any third party for any damages associated with any modification or discontinuance of the website.

User Responsibilities and Guidelines
For your benefit and security and to comply with applicable laws, Safeco Online Account has a few guidelines. Any conduct that violates these guidelines is grounds for termination of your enrollment in Safeco Online Account.

Provide Accurate Information:

  • You must agree to provide true, accurate, current and complete information about you as requested on the registration form and other pages requesting information.
  • You must agree not to misrepresent your identity.
  • You must agree to keep your registration and E-mail address up to date and accurate.

Guard Your Password:
You will be asked to select a User Name and Password when registering. You are responsible for maintaining the confidentiality of your User Name and Password. You are fully responsible for all activities that occur using your User Name and Password, or account. This includes maintaining security of Touch ID & Passcode settings on your devices for all users. Any unauthorized use of your Password, account or any breach of security must be immediately reported to Safeco. Commercially reasonable steps have been taken to protect the privacy of individual users of the Safeco Online Account website. Safeco will not be liable for any loss that you may incur as a result of someone else using your Password or account, either with or without our knowledge. You may not use anyone else's Password at any time.

Unauthorized Access and Use:
Safeco Online Account website is provided for the use of Safeco customers and claimants for Safeco legitimate business purposes only. The actual or attempted unauthorized access, use, or modification of this system is strictly prohibited.

Security of Personal Information
Safeco and vendors who work with Safeco to host and operate Safeco Online Account take commercially reasonable steps to secure your personal information. This includes using password protection to verify your identity and requiring 128 bit encryption to secure data transmitted on the Internet. All stored data is kept behind firewalls. Please refer to the Safeco Privacy Statement for more details and information regarding our Internet Privacy practices.

Accuracy of Information
Should information displayed on the Safeco Online Account website differ from the information in the policy documents sent to you, the policy documents sent to you will be considered the correct information. Should claims information displayed on the Safeco Online Account website differ from information sent by Safeco to you via the mail or email, the mailed or emailed information will be considered the correct information.

Paperless Terms and Conditions
(Last Updated September 26, 2019)

Please read these Paperless Terms and Conditions thoroughly. It contains important information about your policy. In order to transact electronic business with us as well as receive your insurance related documents electronically, you must read and agree to the following terms and conditions.

“Safeco” means Safeco Insurance Company of America and certain of its affiliates or subsidiaries. The words "we," "us," and "our" mean Safeco. The words "you" and "your" mean you the individual(s) who desires to transact business or process a claim electronically and those who would otherwise sign documents relating to your policy.

You have indicated your desire to receive and sign the forms relating to your insurance transaction or claim electronically through electronic format. These Paperless Terms and Conditions apply to those forms, disclosures, notices or other documents that may be given to you and in some cases signed and returned to us as part of your insurance policy transaction or claim. By agreeing to these Paperless Terms and Conditions, you are agreeing that you have the authority to receive these documents electronically on behalf of all insureds under your policy. Moreover, you also understand and agree that Safeco may provide to you in electronic format only, either by email or by posting information on the website where you access your policy information or claim information, including but not limited to policy documents, notices, billing documents, endorsements, changes to your policy(s) and any other information relating to your insurance policy(s) that would otherwise be mailed to you. It is your responsibility to periodically log on to your Safeco online account and check for delivery of new documents.

  1. Method of Providing Communications to You in Electronic Form. All communications that we provide to you in electronic form will be provided either (1) via email; or (2) by your accessing a website that we will designate in an email notice that we send to you at the time the information is available. You will need the username and password that you created to access this website.
  2. How to Withdraw Consent. You may withdraw your consent to transact business electronically by indicating your preference at our website. At our option, we may treat your provision of an invalid email address or the subsequent malfunction of a previously valid address as a withdrawal of your consent to receive electronic communications. We will not impose any fee to process the withdrawal of your consent to transact business electronically. If, however, a discount is given now or in the future for conducting business electronically, a withdrawal of consent could result in the removal of any such discount. A withdrawal of your consent to transact business electronically will be effective only after we have had a reasonable period of time to process your request.
  3. How to Update Your Records. It is your responsibility to provide us with true, accurate and complete email address, contact, and other information related to these Paperless Terms and Conditions and your insurance policies, and to maintain and update promptly any changes in this information. You can update your information (such as your email address) by logging into your Safeco online account, which is accessible through
  4. Hardware and Software Requirements. In order to access, view, sign and retain electronic communications that we make available to you, you must: have a device that will connect to the Internet, access to an email account and access to an internet browser. Access to Adobe products will not be required to electronically sign forms but may be necessary to view, download, or print documents. You also must be able to view the disclosures on your device and have sufficient electronic storage capacity on your computer's hard drive or other data storage unit. We will update you if there are any changes to the hardware or software requirements that could impact your receiving or signing such communications.
  5. Requesting Paper Copies. You can obtain a paper copy of any communication we provide to you electronically by printing it yourself or by requesting that we mail you a paper copy. Requests for paper copies must be made within a reasonable time after we first provided the electronic communication to you. To request a paper copy, go to the Documents page in your Safeco online account, or contact your independent agent or other service representative. There is no charge associated with requesting a paper copy of a communication we sent you electronically. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any communication that you have authorized us to provide electronically.
  6. Mandatory Paper Copies of Electronic Communications. We will not send you a paper copy of electronic communications unless you request it, we otherwise deem it appropriate to do so, or in some instances where we are required by law to send paper copies of documents. While you may elect to receive electronic communications from us, depending on state law, there may be documents and communications that we need to provide to you in paper form, such as vehicle identification cards which should be kept in your vehicle at all times.
  7. Communications in Writing. All communications in either electronic or paper format from us to you will be considered "in writing." You should print or download for your records a copy of all electronic communications, these Paperless Terms and Conditions, and any other document that is important to you.
  8. Law. You acknowledge and agree that your consent to transact electronic business is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and your state's UETA law as applicable.
  9. Termination Changes. We reserve the right, in our sole discretion, to discontinue any provision of your electronic communications, or to terminate or change the terms and conditions on which we provide electronic communications or transact business electronically. We will provide you with notice of any such termination or change if required by law.
  10. Confirmation. You will receive a confirmation email from us once you consent to transacting business electronically with us. You should contact us if you do not receive this confirmation email within 5 business days.