Insurance adjuster speaks with a customer using video phone capabilities.

Safeco RealTime Review™

Get property damage estimates by video chat

Insurance adjuster speaks with a customer using video phone capabilities.

How do Safeco video estimates work?

Use FaceTime or Skype to have your claims representative view your damage remotely and conveniently provide you an estimate.


It's mobile

All you need is a smartphone or tablet device with FaceTime or Skype.

It's easy

Simply chat in real-time with your claims representative and show them the damage.

It's quick

No need to schedule an appointment. With virtual reviews, claims are quick and convenient.

Why use Safeco Realtime Review?

When your home is damaged, moving ahead with repairs is your utmost concern. That's why we can help expedite the process in certain instances by completing a property damage estimate via video chat.

With Safeco RealTime Review1, your claims representative can view your property and personal items, take screen shots, and quickly complete your damage estimate remotely, so we can get on with your claim and you can get on with your life.

File your property claim online, or call 1-800-332-3226 to file over the phone. Then your claims representative will determine if using Safeco RealTime Review is appropriate to use in your situation.

Close up of water damage on a hardwood floor.

Where to begin, and what to do

1. Make safety your first priority

  • Do not use electrical equipment or appliances while standing on wet carpet or floors.
  • Never use electrical equipment that has been water damaged, even if you are using it in a dry area.

2. Stop the leak or drip and prevent further damage

  • If the water is coming from a burst or leaking pipe, try to find the closest shut-off valve and turn it off.
  • If water is coming in through the roof or broken windows, try to cover as best you can with tarps or plastic sheeting.

3. Document the damage

  • Take photos and videos.
  • Save all damaged items — your claims representative may want to inspect them.
  • Keep a list of temporary repairs you make.
  • Save all claim-related bills and receipts.

4. Protect your belongings and clean up

  • Move wet items to drier areas.
  • Place aluminum foil, coasters or wood blocks between furniture legs and wet carpeting.
  • Remove area rugs from the floor. Dyes in carpets can stain flooring, carpeting and wood floors.
  • Clean up as much water as possible by mopping or blotting with towels.
  • When safe to do so, use fans to circulate air and encourage drying.

5. Get it fixed

  • After reporting your claim, you can use a water mitigation supplier of your choice to fix the damage, but we recommend using one of our program vendors. Talk to your claims representative about which option is best for you and how to proceed.

Helpful water damage resources

1Not all claims are eligible for RealTime Review. Other eligibility requirements apply.