home claims faq

How do I file my claim?
Customers may file their claim online, or call us at 1-800-332-3226.


How does payment for my damages work?
If you have a mortgage on your home, payments for repairs may be made payable to you and your mortgage lender.

To whom do I pay my deductible?
In most cases, you pay your deductible to the contractor who does the repairs.

Do I have to pay a deductible when I file a loss of use claim?
A deductible does not apply to loss of use coverage. However, you may be responsible for a deductible for other parts of your claim.

When do I get paid for additional living expenses?
Payment is made after you incur the expense. Your Safeco claims representative will review the receipts and issue payment for only the covered expenses that exceed your normal living expenses.

Where can I find additional information about my home claim?
View and download copies of these helpful home claim resources: