The Safeco Claims Valet Service™
We’ll take it from here.
If your vehicle is damaged in an accident but is still drivable, a Claims Valet driver will arrive at your home or office with a rental vehicle for you to use while your car is being repaired. The driver will then bring your damaged vehicle to an authorized repair shop and deliver your repaired car back to you once the work is complete. We'll manage the entire process from start to finish.
What Are the Benefits of The Safeco Claims Valet Service?
- Convenience: Leave everything to us, we'll remove all of the hassle from the process.
- Time Saving: Your time is valuable, so we will work around your schedule. Valet appointments are quick, easy and convenient to you.
- Quality Repairs: We will only bring your vehicle to authorized repair shops that are committed to doing the job right. We'll monitor your car throughout the repair process and guarantee the repairs for as long as you own the vehicle.1
The time to repair a vehicle varies depending upon many factors. Usually the shop will complete a damage appraisal within 24 hours. The appraisal will provide a timeframe on when your vehicle should be ready for return. If you wish, the shop will communicate a status update at that time. The shop will contact you prior to the repair completion to schedule an appointment for the return of your vehicle.
If your deductible applies, you should make payment as soon as possible so that your valet driver can promptly return your vehicle upon completion of repairs. The body shop will not release a vehicle to Safeco, or to you, before receiving payment. As a result, the valet driver will not be able return your vehicle until the body shop receives your deductible payment.
By credit card. Simply call the body shop and make a quick payment over the phone.
Safeco only partners with the highest performing body shops for the Claims Valet™ and we guarantee the accident-related repairs for as long as you own the vehicle. If you are not satisfied with the repairs, the valet driver will return your vehicle to the body shop and you can stay in the rental vehicle while the shop addresses your concern. The shop can provide photos of the repair before the car return.
We'll guide you so that each step in the process is captured, and to ensure you're comfortable with the claim you submit. From there you can track your claim online, and contact us with any questions you have along the way.