The Safeco Claims Valet Service™

We’ll take it from here.

Getting in an accident can be stressful, but the repair process doesn't have to be. Let Safeco help simplify the process for you so you can get back on your feet as soon as possible.

If your vehicle is damaged in an accident but is still drivable, a Claims Valet driver will arrive at your home or office with a rental vehicle for you to use while your car is being repaired. The driver will then bring your damaged vehicle to an authorized repair shop and deliver your repaired car back to you once the work is complete. We'll manage the entire process from start to finish.

What Are the Benefits of The Safeco Claims Valet Service?

  • Convenience: Leave everything to us, we'll remove all of the hassle from the process.
  • Time Saving: Your time is valuable, so we will work around your schedule. Valet appointments are quick, easy and convenient to you.
  • Quality Repairs: We will only bring your vehicle to authorized repair shops that are committed to doing the job right. We'll monitor your car throughout the repair process and guarantee the repairs for as long as you own the vehicle.1

Frequently Asked Questions About The Safeco Claims Valet Service
+Does the pick-up location have to be my home or a garaged-only location?-Does the pick-up location have to be my home or a garaged-only location?Does the pick-up location have to be my home or a garaged-only location?
We can meet you at home, your office, or most other locations within our service area. Please ask the Safeco representative to check other locations if the one offered is not convenient.
+What should I do in preparation for my first valet pickup appointment?-What should I do in preparation for my first valet pickup appointment?What should I do in preparation for my first valet pickup appointment?
Please have your keys, driver’s license, and credit card ready. Leave the registration in the vehicle and remove any personal belongings, such as car seats and electronic garage door openers.
+How long will each appointment take?-How long will each appointment take?How long will each appointment take?
Roughly five to fifteen minutes.
+How long will the repairs to my vehicle take?-How long will the repairs to my vehicle take?How long will the repairs to my vehicle take?

The time to repair a vehicle varies depending upon many factors. Usually the shop will complete a damage appraisal within 24 hours. The appraisal will provide a timeframe on when your vehicle should be ready for return. If you wish, the shop will communicate a status update at that time. The shop will contact you prior to the repair completion to schedule an appointment for the return of your vehicle.
+When is my deductible payment due to the auto body shop?-When is my deductible payment due to the auto body shop?When is my deductible payment due to the auto body shop?

If your deductible applies, you should make payment as soon as possible so that your valet driver can promptly return your vehicle upon completion of repairs. The body shop will not release a vehicle to Safeco, or to you, before receiving payment. As a result, the valet driver will not be able return your vehicle until the body shop receives your deductible payment.
+How do I make my deductible payment to the auto body shop?-How do I make my deductible payment to the auto body shop?How do I make my deductible payment to the auto body shop?

By credit card. Simply call the body shop and make a quick payment over the phone.
+What if I want to see my repaired vehicle before paying my deductible?-What if I want to see my repaired vehicle before paying my deductible?What if I want to see my repaired vehicle before paying my deductible?

Safeco only partners with the highest performing body shops for the Claims Valet™ and we guarantee the accident-related repairs for as long as you own the vehicle. If you are not satisfied with the repairs, the valet driver will return your vehicle to the body shop and you can stay in the rental vehicle while the shop addresses your concern. The shop can provide photos of the repair before the car return.
File an Auto Claim Online
Safeco customers in some states now have the ability to file auto claims 24/7 from the convenience of a desktop or mobile device. Online filing will become available to more states in the coming months.

check your state

We'll guide you so that each step in the process is captured, and to ensure you're comfortable with the claim you submit. From there you can track your claim online, and contact us with any questions you have along the way.

FILE A CLAIM
Availability varies by state. Claims Valet Service™ is available if your policy contains rental car reimbursement and you have a covered loss. Other restrictions and eligibility rules apply.
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