Safeco Insurance Claims Center

Accidents Happen

We’re here for you when the unexpected happens. If you have questions about a car accident or damage to your home, we have the answers you need. We’ll help you through the claims process with friendly, step-by-step guidance. It’s easy to file and track an insurance claim with Safeco Insurance.

File a Claim

800-332-3226

Call Us. We're Here for You.

24 hours a day, 7 days a week

Easy Online Auto Glass Claims

Contact our preferred glass repair provider:

Safelite Solutions.

Track a Claim

Check the status of your Safeco Insurance claim anytime in your online account.
 
Log in now.

Roadside Assistance

877-762-3101

Call Us. We're on Our Way.

24 hours a day, 7 days a week

Auto Claims

Get detailed information about filing an auto insurance claim, including:
  • How to file an auto claim
  • Windshield and glass repair
  • Auto body estimates and repairs
  • How to report a stolen car

Learn more about auto claims.

 

 

Home Claims

When it comes to home claims, there’s no better feeling than knowing you have someone on your side to help you rebuild.
 

 

Natural Disaster Claims

When severe weather or environmental disasters strike close to home, learn what to do to, both to stay safe and to file a claim with Safeco. We know storm damage, property damage and water damage is stressful. Our claims team is available 24/7 to help.
 
Learn more about natural disaster claims.

“They were prompt, knowledgeable, courteous and very professional. It was all about meeting my needs.”

- Johnny and Debbie S., South Carolina

  Read More Customer Stories

What to do after a car accident

Not a Safeco Policyholder?

If this is your first time contacting Safeco and you need to file a claim, please call 800-332-3226.

If you have an insurance claim in progress that involves a Safeco policyholder, please contact your assigned claims representative.

Safeco Customer Reviews

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is rated 4.4096 out of 5 by 625.
Rated 2 out of 5 by from Poor Communicaton Throughout the Claims Process My wife's car was recently totaled in a rear end accident. Safeco assigned several different people to work on our claim, and no single person could provide all the answers. We went days between calls from them, and each one could not answer questions about what was to happen next. We were always told to wait till the next person called, and they would answer our questions. We even had an adjuster come to our house looking for the vehicle when we had told the previous contact that it had been left at the body shop because it wasn't safe to drive. We bought Safeco insurance because it was much less expensive than our previous brand of insurance, but the other brand provided much better customer service. Still, considering how rarely I hope to be filing claims, I would have to begrudgingly say that Safeco is a better value for the dollar. But if I ever have to file another claim, and have to go through the same aggravation again, I might consider switching back.
Date published: 2014-10-24
Rated 5 out of 5 by from Best service We had hail damage and they where on it. So friendly
Date published: 2014-10-24
Rated 4 out of 5 by from Speedy Process with great customer service We recently had a break in at our new home. We contacted Safeco and was assigned an adjuster. She was very quick to contact us and help explain the whole process. She calmed all our fears and walked us through the whole process. She answered all questions and constantly check on us during the process to see if we needed any other help. It was an unfortunate situation made a lot better buy our Claims adjuster Natasha.
Date published: 2014-10-24
Rated 5 out of 5 by from Excellent quick n friendly claim service I had my very valuable wedding anniversary ring stolen. I was extremely devastated. Called Sunday and made report. Received a return call the very next morning. Service agent went over my claim. I was very emotional and started crying as I explained what happened. He was very understanding
Date published: 2014-10-22
Rated 5 out of 5 by from Amazing agents!! I've been with Safeco for about five years now, and have been so very satisfied with their customer service and support. They are an amazing company!
Date published: 2014-10-22
Rated 4 out of 5 by from House Claim Good people to work with. Have always heard good feed back about Safe Co
Date published: 2014-10-22
Rated 5 out of 5 by from painless experience This is to thank everyone at Safeco involved with my claim for hail damage. From my original phone call to file my claim I was treated very well! The entire claim process was explained and everything happened very quickly! I am greatly satisfied with Safe o'clock service and would highly recommend there company to anyone looking for an outstanding insurance company to cover their needs! Thanks Safeco!
Date published: 2014-10-22
Rated 2 out of 5 by from Useless middle person After submitting a claim, the person finding a tow truck for me did terrible. 3 hrs wait!!
Date published: 2014-10-21
© 2014 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria. 36 USC 220506