Claims Center

Accidents Happen

It’s easy to file and track an insurance claim with Safeco Insurance. We’re here for you when the unexpected happens. If you’ve been involved in a car accident or your home has been damaged in a storm, we’ve got the answers you need. We’ll help you through the claims process with friendly, step- by-step guidance.

File a Claim


Call us. We're Here for You.

24 hours a day, 7 days a week

Illinois Customers

Please visit this page to see the Department of Insurance bulletin regarding the recent tornadoes and the actions we have taken.

For further questions, please contact your agent.

Roadside Assistance


Call Us. We're on Our Way.

24 hours a day, 7 days a week

Auto Claims

Get detailed information about filing an auto insurance claim, including:
  • How to File An Auto Claim
  • Windshield and Glass Repair
  • Auto Body Estimates and Repairs
  • How to Report a Stolen Car

Learn more about auto claims.



Home Claims

Get more specific help about filing a home insurance claim, including:
  • How to File a Home Insurance Claim
  • What to Do About Water Damage
  • Free Contractor Referral
  • Loss of Use Due to Property Damage

Learn more about home claims.



Track a Claim

Check the status of your claim anytime in your online account. Log in now.

“They were prompt, knowledgeable, courteous and very professional. It was all about meeting my needs.”

- Johnny and Debbie S., South Carolina

  Read More Customer Stories

Natural Disaster Claims


Learn what to do if you've experienced damage from severe weather or a catastrophic disaster including an earthquake, hurricane, tornado, wildfire, hail, and winter weather.
Learn more about natural disaster claims.

Not a Safeco Policyholder?

If this is your first time contacting Safeco, and you need to file a claim, please call 800-332-3226.

If you have a claim in process that involves a Safeco policyholder, please contact your assigned claims representative.
© 2014 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria. 36 USC 220506