Safeco Insurance Claims Center

Accidents Happen

We’re here for you when the unexpected happens. If you have questions about a car accident or damage to your home, we have the answers you need. We’ll help you through the claims process with friendly, step-by-step guidance. It’s easy to file and track an insurance claim with Safeco Insurance.

File a Claim


Call Us. We're Here for You.

24 hours a day, 7 days a week

Easy Online Auto Glass Claims

Contact our preferred glass repair provider:

Safelite Solutions.

Track a Claim

Check the status of your Safeco Insurance claim anytime in your online account.
Log in now.

Roadside Assistance


Call Us. We're on Our Way.

24 hours a day, 7 days a week

Auto Claims

Get detailed information about filing an auto insurance claim, including:
  • How to file an auto claim
  • Windshield and glass repair
  • Auto body estimates and repairs
  • How to report a stolen car

Learn more about auto claims.



Home Claims

When it comes to home claims, there’s no better feeling than knowing you have someone on your side to help you rebuild.


Natural Disaster Claims

When severe weather or environmental disasters strike close to home, learn what to do to, both to stay safe and to file a claim with Safeco. We know storm damage, property damage and water damage is stressful. Our claims team is available 24/7 to help.
Learn more about natural disaster claims.

“They were prompt, knowledgeable, courteous and very professional. It was all about meeting my needs.”

- Johnny and Debbie S., South Carolina

  Read More Customer Stories

What to do after a car accident

Not a Safeco Policyholder?

If this is your first time contacting Safeco and you need to file a claim, please call 800-332-3226.

If you have an insurance claim in progress that involves a Safeco policyholder, please contact your assigned claims representative.

Safeco Customer Reviews

is rated 4.42 out of 5 by 669.
Rated 5 out of 5 by from Incredible Service ! ! Some items I had were either stolen or lost. SAFECO did a truly excellent follow-through on my claim. Could not be better !
Date published: 2014-11-16
Rated 5 out of 5 by from Timely and complete service! My renter's insurance was transferred to Safeco this year, and that was a really good thing! Unfortunately, my laptop was stolen on a business trip. Safeco processed my claim from start to finish within 48 hours to my complete satisfaction. I don't think I've ever had such a great customer service experience, and I highly recommend them.
Date published: 2014-11-15
Rated 5 out of 5 by from Great Service! I never thought I would need to make a claim on home insurance but storm damage caused roof and home damage. I made the claim and the adjuster was out in 24 hours and filed and processed and made check in 2 hours! 5 star service! Thanks Safeco!
Date published: 2014-11-14
Rated 5 out of 5 by from Wonderful Insurance! Fantastic service, low cost premiums! I received the best service I ever had with a recent car accident. Safeco is the best insurance company in America!
Date published: 2014-11-14
Rated 5 out of 5 by from Great service!! Made filing a claim painless! Customer service start to finish was wonderful! Thanks Safeco!!
Date published: 2014-11-13
Rated 5 out of 5 by from Vacation low point made okay. I backed into a pole in a parking lot behind a car wash. There were circumstances where even though I was totally at fault that made this the definition of 'an accident'. As soon as I gathered my thoughts, I immediately called Safeco and the agent there was totally professional and extremely courteous. The entire process, now completed, was made easy and precise. I was on vacation and it certianly was bad enough to ruin it [the vacation] but the folks at Safeco (as usual) made it 'okay'. I have had claims in the past when they had my homeowners insurance and a hurricane did some damage and that too was handled professionally and without pain. Thanks to the folks at Safeco for understanding. Since then, I have reviewed my policies, and will be adding more coverage for my other 'things'
Date published: 2014-11-13
Rated 5 out of 5 by from fast, friendly, easy to work with had accident 2 months ago, made a phone call to Safeco, they approved repair site, got a rental car for us in less than 24 hours, service completed to my car in 3 weeks, Car looks like brand new. so happy
Date published: 2014-11-13
Rated 5 out of 5 by from Outstanding Company The Safeco team is first rate! All the Safeco employees were very knowledgeable courteous. They kept me up-to-date on every part of the process.
Date published: 2014-11-13
© 2014 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.