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Everything you need to know about the Safeco claims process, including step-by-step guidance on what to do when the unexpected happens.
Auto Insurance Claims
We’ll Take Care of You. It’s That Simple.
Has your car been involved in an accident? Has your truck has been damaged or stolen? Who do you call? You call your car insurance company to file a claim. That’s us. We’re here to help, just like we always said we would be. We’ll do our best to get you and your car back on the road as quickly as possible.
File a ClaimCall Us. We’re Here for You.800-332-322624 hours a day, 7 days a week |
Roadside AssistanceCall Us. We’re on Our Way.877-762-310124 hours a day, 7 days a week |
You’ve Had an Accident - What’s Next?
Find out what to expect when you file an auto accident claim, from initial questions you’ll be asked to how to get a damage estimate and have your car repaired.
1. Call Safeco
If and when it’s safe to do so, call us from the scene of the accident. Take a few minutes to calm your nerves. The sooner you are able to file your claim, the sooner we can begin to help you.
Be ready to provide the following:
- When did the accident occur?
- Where did the accident occur?
- How did the accident happen?
- What other vehicles were involved, including the year, make and model?
- A description of the damage on each vehicle
- The names and contact information of people involved in the accident
- The extent of any injuries to people involved in the accident
- The names and contact information of anyone who witnessed the accident
- The name of the police department that responded and the police report number
Safeco can arrange to have your car towed from the scene of the accident if you have collision coverage.
After you report your claim, a representative will contact you within eight business hours to discuss what happens next, what your insurance policy covers and to answer any further questions.
2. Estimates and Repairs
Get an Estimate. Get It Fixed.
Learn more about how to get your car repaired and back on the road.
- Car Repairs and Damage Estimates- for auto body repairs, dents and dings.
- Auto Glass Repair and Replacement- for broken windows and windshield repair.
- Car Stereo and Electronics Repair and Replacement- for damaged audio, video and other electronic equipment.
3. Track Your Claim
Track the status of your claim anytime in your online account.