Auto Insurance Claims

We’ll Take Care of You. It’s That Simple.

Has your car been involved in an accident? Has your truck has been damaged or stolen? Who do you call? You call your car insurance company to file a claim. That’s us. We’re here to help, just like we always said we would be. We’ll do our best to get you and your car back on the road as quickly as possible. 

Download Safeco's Auto Accident Guide.

File a Claim


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24 hours a day, 7 days a week 

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You’ve Had an Accident - What’s Next?

Find out what to expect when you file an auto accident claim, from initial questions you’ll be asked to how to get a damage estimate and have your car repaired. 

1. Call Safeco

If and when it’s safe to do so, call us from the scene of the accident. Take a few minutes to calm your nerves. The sooner you are able to file your claim, the sooner we can begin to help you.

Be ready to provide the following: 

  • When did the accident occur?
  • Where did the accident occur?
  • How did the accident happen?
  • What other vehicles were involved, including the year, make and model?
  • A description of the damage on each vehicle
  • The names and contact information of people involved in the accident
  • The extent of any injuries to people involved in the accident
  • The names and contact information of anyone who witnessed the accident
  • The name of the police department that responded and the police report number

Safeco can arrange to have your car towed from the scene of the accident if you have collision coverage.

After you report your claim, a representative will contact you within one business day to discuss what happens next, what your insurance policy covers and to answer any further questions.

2. Estimates and Repairs

Get an Estimate. Get It Fixed.

Learn more about how to get your car repaired and back on the road.

3. Track Your Claim

Track the status of your claim anytime in your online account.

© 2017 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.