Winter Weather Claims

What to do when the pipes burst.

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1-800-332-3226
24 hours a day, 7 days a week

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What to Do After Winter Weather
Winter weather brings snowstorms, biting wind, freezing rain, and icy conditions that can damage your home. Frigid temperatures can cause pipes to freeze and burst. Heavy, wet snow can weigh down tree branches that break through electric lines and cause power outages. Your insurance policy typically helps cover the cost to repair common winter weather damage to your roof, plumbing, foundation, and personal belongings. Check your policy to see what’s covered and the deductible you’ve chosen. If you’re uncertain, ask your local independent agent to go over your policy details with you.

+1. Make Safety Your First Priority-1. Make Safety Your First Priority1. Make Safety Your First Priority
  • Don’t run a generator or barbecue grill indoors. Hazardous fumes and carbon monoxide poisoning can be deadly.
  • Don’t leave candles or a fireplace unattended and keep the area well ventilated.
+2. Call Us -2. Call Us 2. Call Us
When it’s safe to do so, call us as soon as you can at 1-800-332-3226. Be ready to provide the following:

  • What happened?
  • Where is the damaged property?
  • How extensive is the damage?
  • Are temporary repairs needed?
  • What is your current contact information and the best time to reach you?
Be prepared to provide as much detail as possible about the damage. If you take photos and video, they can help illustrate the damage and clarify what happened. They’ll also help move along the claims process. Owner’s manuals, serial numbers, and credit card statements can be used to document your personal belongings.
+3. Repair Your Home-3. Repair Your Home3. Repair Your Home
Water Damage
If you’ve got seeping water or a burst pipe, you can use a water damage contractor of your choice to fix the damage. However we recommend using one of our preferred suppliers. Talk to your claims representative about which option is best for you and how to proceed.

Roof and Structural Damage
Please wait until a claims adjustor assesses the damage to your home before starting permanent repairs. We encourage you, however, to schedule permanent repairs as soon as possible. Find a local, licensed, bonded and insured contractor through our free Safeco Contractor Referral service.