Domestic Violence Victims - Protection Order Notice

If you are a policyholder or claimant, or their legal representative, and wish to notify us of your domestic violence protective order, you may contact our Presidential Service Team. Please use one of the methods of contact listed below. If you have new contact information you wish to provide for use when contacted by us, please include that information with your notice.

You may notify us of your domestic violence protective order by any of the following methods and we will respond promptly:

  • You may complete the online form (below)
  • Email:
  • Phone:1-800-344-0197
  • Fax: 603-422-7900
  • Mail: Presidential Service Team, Liberty Mutual Insurance, 175 Berkeley Street, MailStop M10F, Boston, MA 02116

Hours of Operation: Monday-Friday, 8:00am-5:00pm (voicemail available after hours)

New York residents: Under New York law, insurance companies that receive a valid order of protection are required to protect the confidentiality of the victim and any child residing with the victim, as well as confidential information of a covered provider. This means that when a protective order is received, the insurance company cannot disclose any personal information about the victim to the individual against whom the order has been issued. For more information on domestic violence resources in New York, please contact The New York State Domestic and Sexual Violence Hotline at 1-800-942-6906 [Spanish language at 1-800-942-6908; TTY at 1-866-604-5350; in NYC dial 311 or call 1-800-621-HOPE (4673)]

Contact Information

* Indicates Required Field

* First Name:
* Last Name:
* State:
ZIP Code:
Telephone Number:
* Email Address:
Policy Number:
Policyholder's Name:
* Policy Type:
Claim Number:
* Preferred Contact Method: Email

© 2017 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.