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Insurance Services Group is rated 4.955882352941177 out of 5 by 136.
Rated 5 out of 5 by from Feedback re: customer service Amazing service from Patty Hendricks in processing an overpayment made to Liberty Mutual. She provided consistent and courteous support to disentangle a Gordian knot speaking with "supervisors," billing departments, various and sundry pencil pushers at Liberty and Safeco. I was never directed to the "right" person, BUT thanks to Patty's professional conduct, the issue is resolved. I'd stop doing business with Liberty Mutual right away for their poor performance, if it were not for Patty's stellar service. Insurance Services Group serves us well, thanks to staff like Patty, and Scotty (spoke once with her in Patty's absence).
Date published: 2016-06-23
Rated 5 out of 5 by from Katie Bock My name is Julie Banta and my husband and I have had the pleasure of working with Katie over the last ten years. I am in the real estate industry and have met many insurance agents over the 17 years in have been closing escrow. I will always recommend Katie to all my agents I close escrow for and will continue to refer her business. We are in the process of closing on our new home and Katie went above and beyond and after hours took time away from her family to make sure our lender had the insurance binder so we can close on time. Katie is a huge asset to us and her company. Great job Katie!!!
Date published: 2015-05-14
Rated 5 out of 5 by from A-MA-ZING SERVICE! After an unfortunate situation with an agent (who has since been fired), my husband and I left Insurance Services Group in Sequim, WA. and chose to take our business elsewhere. After learning that the agent was no longer there, we decided to return to Ins. Services Group - a company we had grown to trust for nearly 20 years. The new agent (Krista Linde) was so friendly and courteous, and wanted very much to regain our trust in ISG for all our insurance needs. Krista is knowledgable, honest, straight forward. And she made us feel like we were valued and respected from day one.
Date published: 2015-04-07
Rated 5 out of 5 by from Helpful and fast My Agent, Katie Bock, is wonderful to work with. She is always responsive to my requests and questions and service is great. All I have to do is make a quick phone call or send her an email. Even if Katie is unavailable the rest of the team pitches in and provides exemplary service. I have 3 auto policies, RV, Quad, Homeowners, Flood, and Umbrella Policies through Insurance Services Group. When I had a small business, I had business liability insurance through them as well. I would have more, but I don't have anything else to insure right now. :-)
Date published: 2015-04-14
Rated 5 out of 5 by from I'm so glad you are my insurance people! Today I had to call Melanie because I couldn't find my business bond. As I hung up the phone smiling, I noticed she had already sent the bond to my email! I was so grateful for the pleasant and immediate response to such a little thing. I have been with Insurance Services Group since 1988, back when they were Jim Carl Insurance. I have always been treated as a valuable client, a friend even, with prompt and efficient, "glad to hear your voice" service! Over the past 28 years with ISG, I have never even thought of changing my insurance company even though we have lived in several locations and are currently in Eastern Washington. Thank you Melanie, Erica and the rest of the crew for continuing to serve with such knowledge, efficiency and kindness!
Date published: 2016-01-27
Rated 5 out of 5 by from VERY happy with my recent switch to ISG When it was time for me to reassess the auto policies I had maintained for years with another agency, I was totally impressed by the efficiency and professionalism demonstrated by Krista at the Sequim office. Krista was able to quickly resolve what could have been a frustrating insurance dilemma for me, and she was friendly and helpful from start to finish. And she saved me a LOT of money. I couldn't be happier -- I wish I had looked into doing business with ISG a long time ago.
Date published: 2016-02-19
Rated 5 out of 5 by from Always there for me I have been looking at numerous properties to purchase for rental properties, and my contact has always come through for me with timely, useful information. When a question of flood insurance arose (my lender thought a property needed it), Marie came through for me with information that no, it was not required, helping me to get out of a situation with my lender. They've always gotten back to us within a few hours for every question we've thrown at them.
Date published: 2016-03-04
Rated 5 out of 5 by from Solves difficult problems effectively I am very happy with Crystal Edwards' service. She is always there for us to solve difficult insurance problems like getting slide insurance and assisting with accidents. She has been extremely informative especially in light of our having moved to Washington, where insurance, the type and need of insurance differ from where we had lived. And if that were not enough, she has made me feel that helping me with my insurance actually was making her day.
Date published: 2016-02-06
  • 2016-10-25T08:52CST
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© 2016 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.