300 W 10TH ST
WEST POINT, GA 31833-1212
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J. Smith Lanier & Co. is rated 4.7895 out of 5 by 19.
Rated 5 out of 5 by from Excellent service I received unbelievable service from Johnson Traywick at J. Smith Lanier. I am a new customer and was caught short on a deadline. Johnson not only got me a great rate on a significantly better policy, much better than the company I've been with for 30+ years, but he did it in a time crunch to keep from postponing the closing on my new house. I am extremely unorganized and didn't give him all the information that he needed to accurately provide me with a quite. He was so patient and took down information that I pieced together and read out to him while driving to an appointment. A lot of people would have been irritated about my I organization, but he never showed signs of that. Instead, he was always so nice and extremely helpful.
Date published: 2016-04-25
Rated 5 out of 5 by from Long Time J. Smith Lanier Customer I've been with J. Smith Lanier for going on almost 7 years now. I was introduced to the organization through my wife who currently sought their services for all of her insurance needs. We originally worked with Pat Doughtery who was an absolute fantastic rep. Not only was she very pleasant to deal with, several times she reached out to use to let us know that she had found a better insurance offer. When Pat left, our account was taken over by Kay who has been absolutely wonderful. She's been extremely timely with calling us back and assisting us with whatever we may need. We decided to go through a different rep since J. Smith didn't offer services in the state we're moving to. We are very sad to go but would absolutely consider coming back. Thank you for the wonderful years of service!
Date published: 2015-08-04
Rated 1 out of 5 by from Unhappy Customer I called your office and they were unable to locate my name. I later realized I called the wrong office. I asked them to have someone call me back no one ever did. Then when I called back and finally spoke with Ramona she was not very helpful. I can't imagine you don't have a computer that links all accounts in 2016. You need to update your system. This will result in shopping my coverage. Bill Sturkie did call me back for my feedback which I really appreciated.
Date published: 2016-10-18
Rated 5 out of 5 by from Consistent Excellent Service and Value My family has been using Laura Ashley of J. Smith Lanier for going on 15 years now. In that time I have not only never had a bad experience but have always been treated to exemplary service from a knowledgeable, polite, and pleasant professional. Moreover, my rates are competitive (I compare them every couple years) and I can recommend Laura, and J. Smith Lanier, without reservation.
Date published: 2016-09-14
Rated 5 out of 5 by from Wonderful service! Ramona Ward is the best! Ramona always goes "above and beyond" in taking care of our home and auto insurance needs. We have had to make numerous changes in our policies over the years (new autos, new homes) and Ramona does a fantastic job getting us the best insurance at the best price and taking care of ALL the details. She has been absolutely wonderful to work with!
Date published: 2015-07-09
Rated 5 out of 5 by from Great Customer Service I would just like to take a minute to lift up Jackie Watford with J. Smith Lanier in Columbus, GA. She and I had been working together to try to find a better rate on my homeowners for some time. I had gotten Jackie to provide me with quotes from several companies through J. Smith Lanier while I was also receiving quotes from outside providers. A month or so had gone by without communication while I was dragging my feet on making a decision when I recieved an e-mail from Jackie letting me know that J. Smith Lanier had recently began offering Cincinnati Insurance Company. She had already run a quote for me based on my existing coverage for homeowners and auto and laid out how I would save over $500 a year by switching. By being proactive and keeping customers in mind, Jackie was able to retain business for J. Smith Lanier, and, most importantly, save me money! Whether it be for business or personal, Jackie has always been very prompt and helpful in making sure that all of my insurance needs are met.
Date published: 2015-06-22
Rated 5 out of 5 by from Fantastic Service!! I received great service from Joel Wells at J. Smith Lanier & Co. He paid attention to all the details and made sure I was getting the best deal possible. He made sure my insurance coverage was everything I needed for home and auto. Joel has an excellent customer service attitude.
Date published: 2015-09-16
Rated 5 out of 5 by from Great group of brokers/agents and client advocates I have always been impressed with the professionalism and intelligence of the folks I deal with at J. Smith Lanier. The history and influence of this firm in the state of Georgia is the stuff of legend.
Date published: 2016-02-20
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© 2016 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.