Safeco Frequently Asked Questions

How can I get an online auto quote?

Shopping for a new car or a new insurance provider? Compare your options, and figure out how much insurance will cost by getting a free, no obligation auto quote online. It only takes about 10 minutes, and if you like the quote, you can even start your coverage immediately. Already requested a quote online? You can quickly retrieve a previous quote by filling in your last name, birth date, zip code, and the e-mail address you entered on your original quote.

For quotes other than auto, contact an independent agent near you or call Safeco at 1-800-332-3226.

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What are my options for homeowner's insurance?

Safeco provides many options for homeowner's insurance. There are many things to consider when deciding coverage, but the basic coverage protects your home, its contents, yourself and your guests. You may also want additional coverage if you've renovated your property, or have special possessions like art or other valuables. The value of your home, its age and safety features, and the value of your belongings should all be considered when choosing coverage.

Choose the policy that's right for you with the help of a Safeco agent.

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How do I cancel my policy?

You can cancel your policy or policies by contacting your agent or calling the Customer Help line at 1-800-332-3226. Be sure to have your policy number handy. If you don't know what your policy number is, you can find it in the upper right corner of your billing statement or declarations page. If you have an online account, you can find those documents quickly and easily. Just log in to your Safeco.com account and select "View/Print Your Policy Documents" on the "Available Online Transactions" dropdown menu. Or you can get the policy number from your online account home page once you login (it's on the right of your policy menu).

You'll receive a confirmation letter within 7 business days, but the policy will be cancelled within 24 hours of your request.

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How can I change my policy coverages?

Have your policy number nearby, and contact your agent or call us at 1-800-332-3226.

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How do I add/delete a vehicle to my policy?

Have you bought or sold a vehicle recently? No problem. You can easily update your policy by contacting your agent or calling us at 1-800-332-3226. Have your policy number handy. You can find your policy number in your online account (on the right of your policy menu under "Number") or on the upper right of your billing statement or declarations page. You'll receive a confirmation letter within 7 business days, but it will be updated within 24 hours of your request.

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How do I add/delete a driver from my policy?

If you have an online account, you can add or delete drivers quickly and easily at any time. Once you log in to your online account, select "Add a driver" or "Delete a driver" from the "Available Online Transactions" dropdown menu next to the Auto policy or policies you'd like to change, and then follow the directions provided.

If that doesn't work, you can contact your agent, or call Safeco at 1-800-332-3226. Be sure to have your policy number handy. You can find your policy number in your online account (on the right of your policy menu under "Number") or on the upper right of your billing statement or declarations page.

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Can I get a copy of my policy/ID cards?

New ID cards can be printed most quickly through your online account. Once you're logged in, select "Print ID cards" from the "Policy Documents" section next to your auto policy or policies.

You can also order new ID cards by contacting your agent or calling the Customer Help line at 1-800-332-3226.

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Why has rate/bill increased?

There may be several reasons why your bill has increased. Give your agent a call during business hours, or call our Customer Help line anytime at 1-800-332-3226, so we can help you understand why your bill has changed. Be sure to have your policy number handy when calling. You can find your policy number in your online account, (on the right of your policy menu under "Number") or on the upper right of your billing statement or declarations page.

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How do I change my address?

Changing your address is easy to do for all your policies—it just takes a few mouse clicks. For customers with personal lines policies such as auto and home insurance, all you need to do is log in to your online account, and then select "Change your address" in the available online transactions listed to the right of your policy or policies. Please note that you have to change your address on every policy because changing it for one product doesn't change it for the others. Once you've entered your new address for the products you choose, you're done. You'll receive a confirmation letter within 7 business days, but it will be changed within 24 hours of your request.

If you don't have an online account or run into problems OR if you have commercial policies, you can contact your agent, or call the Customer Help line at 1-800-332-3226. Be sure to have your policy number handy when calling. You can find your policy number in your online account (on the right of your policy menu under "Number") or on the upper right of your billing statement or declarations page.

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How do I file a claim?

Call 1-800-332-3226 to report a claim, 24 hours a day, seven days a week.

When you face a difficult situation, you need answers and support right away. Whether you were involved in an auto accident or are a homeowner with water damage, we are here when you need us most. We're dedicated to providing fast, fair, and friendly claim service, and guiding you step by step through the claims process. If you'd like to learn more about the claims process for auto, homeowner's, disaster recovery, worker's compensation or surety bonds, you can visit our claims pages online.

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How can I track my claim?

We're happy to be able to offer you a way to check your claim status online. Once you're logged in to your online account, choose "View your claims status" from the "Available Online Transactions" dropdown menu next to your policy or policies.

Still have questions? Have your claims number handy, then contact your agent, or call the Customer Help line at 1-800-332-3226. If you don't have a record of your claim number, you can get it through your online account.

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How do I sign up for an online account?

Creating an online account provides many benefits. You can create a profile for your personal policies, business policies, and surety bonds. Not only can you access your policies, but you can make payments, change billing dates and information, order new ID cards, and more. All of this can be done on your own time, day or night.
You can register for an online account in two easy steps.

1. Create your user name, password, and a password hint.
2. Provide identifying information (such as name, address, and phone number) and select your account type (Individual covers all of your personal products, and Business covers products that your company or business owns). Then tell us which products you want to access online. All you need to know is your policy number and the name and address where your policy was mailed. You can find the policy number in the upper right corner on your policy documents.

Once you've created an account, you'll be able to view your policy or policies immediately. A confirmation letter will be sent to you in the mail as a final security measure.

If you run into any problems setting up your account, call us toll-free at 1-888-458-2246.

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What can I do in my online account?

You can manage your personal insurance, business policies and even surety bonds through online account services.
The following services are available for your personal insurance policies:

• Pay your bill
• Check your billing history
• Change your payment due date or bank account information
• Order a copy of your policy
• Order new insurance ID cards
• View/download your policy documents
• Change your name
• Change your address
• Update your home loan provider (Mortgagee)
• Update your auto loan provider (Loss Payee)
• Add a driver to your auto policy
• Delete a driver from your auto policy
• View information about your claims

The following services are available for your business insurance policies:

• Access billing & payment services
• Access risk services resources
• View/print your policy documents
• Order auto insurance ID cards

The following services are available for your surety bonds:

• Change principal name and address
• Request cancellation of a bond
• Make a renewal payment with a credit card
• Change bond dates

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How do I associate my policy with my online account? And how do I add policies?

When you register for an online account, choose at least one product type (Home, Auto, etc.) and its policy number, which can be found in the upper right corner of each of your policy documents. You can manage one policy or multiple policies through your account. Once you've created an account, it's easy to add additional policies. Simply log in to your Safeco.com account, click on "Update Profile," and you'll be taken to the "Update Your Account View" page. Under the "Add Additional Product to Profile" section, choose the type of product in the dropdown menu, and then enter your policy number. Remember that your account number isn't the same as your policy number.

If you still have questions, call us toll-free at 1-888-458-2246.

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I'm having trouble verifying my online account. What should I do?

For your security, we ask that you verify your personal information in your online account. You can do this by typing in your name and address exactly as they appear on your billing statement or declaration page when you register. If you get a "This Item Could Not Be Verified" page, then double-check that all your information is entered correctly.

If you still have questions, call us toll-free at 1-888-458-2246.

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I forgot my online password, how do I find it?

It's quick and easy to get your password online. Click on Forgot Password? (You can also find that link on the My Account sign-in page.) Then, type in the user name you created when you registered, click on the "Next" button, and your password hint will appear. If that doesn't work, give us a call toll-free at 1-888-458-2246

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I forgot my online user name, how do I find it?

You can retrieve this quickly online. Click on Forgot User Name? (You can also find that link on the My Account Sign In page.) Once you're there, enter your first and last name and the email address you used to open the account and click "Next." Your User Name will appear on the screen. Still having problems? Call us toll-free at 1-888-458-2246.

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How do I change my address?

Changing your address is easy to do for all your policies—it just takes a few mouse clicks. For customers with personal lines policies such as auto and home insurance, all you need to do is log in to your online account, and then select "Change your address" in the available online transactions listed to the right of your policy or policies. Please note that you have to change your address on every policy because changing it for one product doesn't change it for the others. Once you've entered your new address for the products you choose, you're done. You'll receive a confirmation letter within 7 business days, but it will be changed within 24 hours of your request.

If you don't have an online account or run into problems OR if you have commercial policies, you can contact your agent, or call the Customer Help line at 1-800-332-3226. Be sure to have your policy number handy when calling. You can find your policy number in your online account (on the right of your policy menu under "Number") or on the upper right of your billing statement or declarations page.

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What is my billing due date and can I change it?

You can quickly find this information through your online account. Once you're logged in, select "View and update billing information" from the "Available Online Transactions" dropdown menu next to your policy or policies.

If you prefer, you can always contact your agent or call the Customer Help line at 1-800-332-3226. Be sure to have your policy number handy when calling. You can find your policy number in your online account, (on the right of your policy menu under "Number") or on the upper right of your billing statement or declarations page.

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How do I pay my bill online?

You can quickly and easily pay your bill online through your Safeco.com account*. Once you're logged in, choose "Make a payment by online check" or "Make a payment by credit card" under the "Available Online Transactions" dropdown menu next to the policy or policies you'd like to pay. Once you reach the payment page and submit your payment, you'll receive a receipt to print or download.

*Please note: Payments are dated on the day the payment is received, but payments received after 5:00 PM PST are posted the next business day.

Payment will show on your bank/credit card statement within 3 to 7 business days. Online Check (One-time EFT) payments can only be made from a checking account. Savings account payments are not currently available.

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Can I pay my bill by phone?

Have your policy number handy, and call 1-888-723-3260 to pay by phone. You can find your policy number in your online account (on the right of your policy menu under "Number") or on the upper right of your billing statement or declarations page. You can pay by phone with your checking account information or by credit card.

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How can I cancel or change the amount of my automatic deduction?

If you'd like to cancel your automatic deduction or change the amount of the deduction, contact your agent during business hours, or call our Customer Help line anytime at 1-800-332-3226. We'll quickly make any changes for you. Be sure to have your policy number handy when calling. You can find your policy number in your online account (on the right of your policy menu under "Number") or on the upper right of your billing statement or declarations page.

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How do I change my billing plan?

You can easily change your billing plan through your online account at any time. Once you're logged in, select "View and update billing information" from the "Available Online Transactions" dropdown menu next to your policy or policies. You'll be able to change your due date from there. Your bill/deduction will stay the same.

You can also contact your agent or call the Customer Help line at 1-800-332-3226. Be sure to have your policy number handy when calling. You can find your policy number in your online account (on the right of your policy menu under "Number") or on the upper right of your billing statement or declarations page.

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What's the mailing address to send my bill to?

Safeco
P.O. Box 6476
Carol Stream, IL 60197-6476

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How can I get a refund?

If you've overpaid on your policy and need a refund check, simply make a quick call to your agent during business hours or call our Customer Help line anytime at 1-800-332-3226. Be sure to have your policy number handy when calling. You can find your policy number in your online account (on the right of your policy menu under "Number") or on the upper right of your billing statement or declarations page.

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Why has my rate/bill increased?

There may be several reasons why your bill has increased. Give your agent a call during business hours, or call our Customer Help line anytime at 1-800-332-3226, so we can help you understand why your bill has changed. Be sure to have your policy number handy when calling. You can find your policy number in your online account, (on the right of your policy menu under "Number") or on the upper right of your billing statement or declarations page.

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What is Paperless Billing?

Paperless Billing means you will no longer receive paper versions of your bill in the mail. Instead, you will receive an e-mail notification when your bill is ready to be viewed. You can then view, print, and save your bill to your computer from your Safeco.com online account.

It is your responsibility to inform us of any changes to your Paperless Billing e-mail address. Please keep your e-mail address active and capable of receiving new e-mails by ensuring that your e-mail account has sufficient space for new e-mails and that your e-mail server and spam-blocking software do not block our e-mails. We are not responsible for problems arising from e-mails sent to an inactive or out-of-date e-mail address.

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How do I sign up for Paperless Billing?

You can sign up for Paperless Billing by logging in to your account on Safeco.com and selecting the “Manage Paperless Billing” link on the My Account page. Once on the Paperless Billing preferences screen, enter your e-mail address and accept the Paperless Billing Terms and Conditions after reading them.

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What happens if a Paperless Billing e-mail is returned as undeliverable?

If a bill notification e-mail is returned as undeliverable, Safeco will send you a paper version of the bill. If two consecutive bill notification e-mails are returned as undeliverable in a 13 month period, your enrollment will automatically be canceled from Paperless Billing and you will receive paper versions of all documents from that point forward. You can re-enroll in Paperless Billing by providing a valid e-mail address.

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How do I change my e-mail address for Paperless Billing?

You can update the e-mail address that is used for Paperless Billing by clicking the “Update e-mail address?” link in the Paperless Billing preferences screen. This will only update the e-mail address used for Paperless Billing notifications on this account and will not update any other e-mail addresses you may have registered with Safeco.

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How do I view my bill?

You may view electronic copies of your bills online at Safeco.com. You will need Adobe Acrobat Reader version 4.0 or greater to view these documents. It is your responsibility to log in to Safeco.com in order to view your bill.

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How do I pay my bill?

After you enroll in Paperless Billing, please continue to pay your bill as you would with paper bills. Payments can be made Safeco.com with credit card or online check or by calling 1-888-723-3260. You may also print your bill from Safeco.com and mail a check to the remittance address on the bill.

If you are already enrolled in our Automatic Deduction or Recurring Credit Card payment process, payments will continue to be made via your selected payment plan. The online electronic bills are simply replacing the paper notifications.

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Which documents will I receive electronically?

After enrolling in Paperless Billing, you will receive billing notifications electronically for all policies associated with the billing account. In some instances, you may still receive a bill notification via mail to your postal address after enrolling in Paperless Billing. In addition, non-billing related documents and cancellation notices will be sent to you via regular mail.

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How can I cancel my Paperless Billing enrollment?

You may cancel your Paperless Billing enrollment at any time by logging in your online Safeco.com account and following the instructions on the Paperless Billing preferences screen or by calling a customer service representative or your agent. Upon cancellation, all insurance documents for all policies associated with the chosen account, including billing statements, will be mailed to your postal address (please allow up to 24 hours to process).

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How do I become a Safeco agent?

We're happy you're interested in joining the Safeco partnership team. We rely on you, our trusted agents, to help us with our mission to make buying, selling and owning insurance easy and understandable. If you'd like to sell personal insurance, take a quick moment to fill out a short contact form so we know a little more about you. Someone will contact you soon.

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What is National Programs?

National Programs is a department of Liberty Agency Underwriters™ that creates and manages specialty insurance programs. We currently offer four programs:

• Nonprofits
• Self-Storage
• Sports and Fitness
• Insurance Professionals Errors & Omissions

Questions? Call us at 1-800-255-9990 or contact the National Programs Office.

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Does Safeco offer business insurance products?

If you are an existing Safeco Business Insurance Policyholder, please continue to work with your current agent. You can also still handle any claims and manage your policy online at Safeco.com.

If you are interested in purchasing insurance for your business, our sister regional insurance companies and specialty operations offer a wide variety of competitive business insurance products and services exclusively through independent agents.

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Are specialty or program insurance coverages available?

National Programs is a department of Liberty Agency Underwriters™ that creates and manages specialty insurance programs. We currently offer four programs:

• Nonprofits
• Self-Storage
• Sports and Fitness
• Insurance Professionals Errors & Omissions

Questions? Call us at 1-800-255-9990 or contact the National Programs Office.

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What does Safeco offer for Risk Control Services?

If you are a Safeco small businessowner's policy holder, we can help you develop a risk-control action plan that works for you, without all the hassle. We'll guide you with a wealth of resources, tools, and programs designed specifically for your business. Visit our Risk Control Services page for more detailed information. You can also preview the Risk Control Services Customer Resource Center which is where our customers can find technical information about risk services, safety programs, training materials and more.

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Where can I find more information on Premium Audit Services?

It's important to us that you don't pay a cent more for insurance than you need to. That's why we offer premium audit services to make sure your business risks correspond to the coverage we provide. Learn more about our Premium Audit Services' process to see if an audit would be helpful for your business. You can also contact us directly by filling out our Premium Audit Service online form, and we'll be in touch.

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My Surety Bond

Safeco Surety has merged with Liberty Mutual Surety to create the second largest surety in the United States. Liberty Mutual has dedicated staff who can help you with all your surety bond needs. Contact Surety.

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How do I leave a compliment?

If you have received outstanding service or have positive feedback in general and would like to leave a compliment on your experience with us, please complete our online compliment form. We will respond to your feedback within three business days as well as acknowledge staff that has provided a great experience.

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How do I file a complaint?

Even though we pride ourselves on excellent customer service, we know that you may still have concerns about your experience with us. If you have feedback for us, please fill out our simple, short complaint form online. We'll respond within three business days in many cases, and may ask for more information to help us resolve your concern.

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How do I find an agent?

Go to our Find an Agent page and search for an independent agent near you.

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How do I get on Safeco's Do-Not-Call list?

If you'd like to be placed on our Do-Not-Call registry, you can easily submit a request by phone, email or mail. You'll be on the registry for five years, and if your phone number changes you can update it to keep your do-not-call status current. We'll send written confirmation when you've been added to the list. Please note that we may still call you if you're an existing policyholder for customer service related information, or if you contact us for assistance. Get the complete details about our Do-Not-Call policy online.
To be added to the list, contact us by:

• Phone: Toll-free number: 1-800-332-3226
• Online form

*Note: If you have questions regarding your policy or a claim, please call the toll free number above. All written policy and claims questions will be referred to your local independent agent to provide you with the best available options.

Mailing Address:
Safeco Insurance
Attention: Office of Regulatory and Governmental Affairs
22425 E. Appleway
Liberty Lake, WA 99019

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How can I provide feedback about the Safeco.com website?

We'd love to hear your thoughts on what you like about our website, or how we can improve it. Our goal is to make our site completely useful for our customers and agents. Take a couple of minutes to fill out our Safeco.com feedback contact form, and we'll do our best to make the changes you request.

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How do I reach Safeco's media contacts?

Visit our media contact page to find out who to contact for public relations or investor relations.

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Who should I talk to about Safeco's Community Relations and grants?

The best way to contact us about community relations and grants is through our online Community Relations contact form. We'll respond as quickly as possible to your request.

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Where do I find information about working for Safeco?

Go to our Careers section and learn about the benefits of working for Safeco.

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I am a former Safeco employee and have a question related to my employment.

For questions about:

• your pension, cash balance plan or 401k plan,
  please contact Wells Fargo at 1-800-498-2361 or visit the Wells Fargo Retirement Plan Web Site.



• your W-2 or if you need a copy,
  please e-mail Employee_W2_Services@LibertyMutual.com or call 1-603-749-2600 x31204.



• your pay,
  please e-mail PayrollInquiries@LibertyMutual.com or call 1-603-749-2600 x31204.

For any other question related to your previous employment,
please e-mail HROperationsUnit@LibertyMutual.com or call 1-617-654-3991.

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