Frequently Asked Questions

Find answers and help for many common questions below. If you can’t find an answer to your question, you can call our customer service line at 800-332-3226. Your call may be automatically routed to your local Safeco agent, as they are best suited to answer specific questions regarding your current policy or insurance needs. Your time is valuable to us! Having your policy number ready before you call will allow us to assist you more quickly.

Overnight Shipping Address
Safeco Insurance
2012 Corporate Drive Ste 108
Naperville, IL 60563

My Insurance Policy

Claims

Online Account Management

Bill Payment

Paperless Billing

For Agents

Business Insurance

Other Questions

My Insurance Policy

Can I purchase a policy online?

Safeco insurance is sold exclusively through local independent agents. Talk to your local Safeco agent to get the best combination of coverage, value and price.

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Where do I find my policy number? 

  • In your online account:
    Your policy number can be found just to the right of each of your policy / product names when you first log in.
  • On your printed billing statement:
    Your policy number can be found just to the right of each of your policy / product names under the Billing Detail section.
  • On your policy declaration documents:
    You policy number can be found in the upper right corner of the first page. 

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Can I get a copy of my policy ID cards?

Yes. To download and print a copy of your ID cards, simply:

  1. Log in to your online account.
  2. Select Print ID cards from the Policy Documents section next to your auto policy.

Sign up for a free online account if you don't already have one. You can also contact your local Safeco agent or call 800-332-3226 to get copies of your policy ID cards.

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Can I order a copy of my complete insurance policy?

Yes. To order a copy of your complete insurance policy, including endorsements and exclusions, simply:

  1. Log in to your online account. If you do not have an online account, you can create one for free.
  2. Select Order a copy of your policy in the Policy Documents section.
  3. Select Full Policy Copy.
  4. Submit.

Your policy will be mailed to you within 10 days of your request. If you would like to print a copy of your policy declarations page:

  1. Log in to your online account.
  2. Select View/Print your Policy Documents in the Policy Documents section.
  3. Select and print the pdf of your policy declarations page.

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How can I change my policy coverages?

With an online account you can:

  • Add or delete a driver
  • Update a driver's information
  • Update your contact information
  • Update your loan provider (loss payee)

For other policy changes, please contact your local Safeco agent or call 800-332-3226.

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How do I add or delete a driver from my policy? 

  1. Log in to your online account.
  2. Select Add a driver or Delete a driver under the Drivers section next to the auto policy you'd like to change.
  3. Follow the directions provided.

It’s easy to sign up for a free online account if you don’t already have one. You can also contact your local Safeco agent or call 800-332-3226 to add or delete a driver.

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How do I add or delete a vehicle on my policy?

Contact your local Safeco agent or call 800-332-3226.

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Why has my rate / bill increased?

There may be several reasons why your bill has increased. Contact your local Safeco agent or call 800-332-3226.

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How do I change my address? 

  1. Log in to your online account.
    It's easy to sign up for a free online account if you don't already have one.
  2. Select Change your address under Policy Documents next to policy for which you'd like to update your address. 

If you have more than one policy, you will need to change your address on each one individually. Changing your address for one policy doesn't automatically update it across all others.

Changes take effect within 24 hours of your request, however it may take up to seven business days to receive your confirmation letter.

If you are moving, your policy may be affected. Please contact your local Safeco agent to discuss potential changes.

You can also contact your local Safeco agent or call 800-332-3226 to change your address.

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How do I cancel my policy?

Contact your local Safeco agent or call 800-332-3226.

Your policy will be cancelled within 24 hours of your request, however it may take up to seven business days to receive your cancellation confirmation letter.

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Where do I find my NAIC number or state code?

Click here for a full list of NAIC numbers and state codes.

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Claims

How do I file a claim? 

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How can I track my claim?

It's easy to track the status of your claim online.

  1. Log in to your online account.
  2. Choose View your claims status under the Claims section next to the policy for which you’d like to track a claim.

It’s easy to sign up for a free online account if you don’t already have one. You can also contact your local Safeco agent or call your claims representative.

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Online Account Management

What can I do with my online account?

It’s easy to manage your insurance policies with an online account. Once you’re signed up, you can:

  • Pay your bill or set up recurring payments
  • Check your billing history
  • Change your payment due date or billing information
  • View and download your policy documents
  • Request a printed copy of your policy
  • Print or order new insurance ID cards
  • Download and view auto ID cards as electronic proof of insurance
  • Change your name
  • Change your address
  • Update your home loan provider (mortgagee)
  • Update your auto loan provider (loss payee)
  • Add or delete a driver on your auto policy
  • Modify driver information
  • View information about your claims

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How do I sign up for an online account? 

  1. Navigate to our registration page.
  2. Create your user name, password and a password hint.
  3. Enter your name, postal address, email address, date of birth and any other requested information.
  4. Enter the policy number for each product you’d like to manage online.

Once you've created an account, you'll be able to view your policies immediately. A confirmation letter will be sent to your postal address as a final security measure. Your local Safeco agent can also create an online account for you when you purchase a policy. Call 888-458-2246 if you need assistance setting up your online account.

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I'm having trouble verifying my online account. What should I do?

For your security, we ask that you verify your personal information in your online account.

  1. Type your name and address exactly as they appear on your billing statement or declaration page.
  2. If you get a This Item Could Not Be Verified page, then double-check that all your information is entered correctly.

If you encounter problems, please call 888-458-2246.

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How do I associate a policy with my online account? And how do I add additional policies?

When you register for an online account, choose at least one insurance type, like home, auto or motorcycle, and enter its policy number. Your policy number can be found in the upper right corner of each of your policy documents. You can manage one policy or multiple policies through your account. Once you've created an account, it's easy to add additional policies.

  1. Log in to your online account.
  2. Select Update Account Information from the list of options on the left. This will take you to the Update Your Account View page.
  3. Choose a type of insurance from the drop-down menu under Add Additional Product to Profile.
  4. Enter your policy number.
  5. Repeat for any other policies you’d like to associate with your online account.
  6. Click the Submit button when you’re finished.

Your account number isn’t the same as your policy number. Your policy number can be found in the upper right corner of your policy documents.

If you still have questions, call 888-458-2246.

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How do I view my auto ID card as electronic proof of insurance?

First, make sure to link your auto policies to your online account by selecting Update Account Information on the left side of your account page. Then use the standard web browser on your smartphone or tablet:

Using the web browser on your smartphone or tablet:

  1. Visit www.safeco.com
  2. Your phone will automatically redirect you to the mobile site. Scroll to the bottom and select www.safeco.com to navigate to our full site
  3. Select Account Login in the top right corner and sign in to your Safeco account
  4. For your Auto policy, select View/Print your policy documents under the Policy Documents section
  5. Select Insurance Identification Card to view your card. Use your fingers to pinch and zoom in if needed.
  6. Remember to bookmark this page in your browser for easy access.

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I forgot my online password. How do I find it?

Follow these steps to retrieve your password hint:

  1. Select Forgot Password?
  2. Enter your user name.
  3. Click the Next button.

Your password hint will appear to help you remember your password.

For your security, Safeco does not reset passwords electronically. If you still can’t remember your password, call 888-458-2246.

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I forgot my user name. How do I find it?

Follow these steps to retrieve your user name online:

  1. Select Forgot User Name?
  2. Enter your first and last name and the email address you used to create your online account.
  3. Click the Next button.

Your user name will appear on the screen.

Still having problems? Call 888-458-2246.

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Bill Payment

How do I pay my bill online?  

  1. Log in to your online account.
  2. Choose Make a payment by online check or Make a payment by credit card under the Billing section next to the policy you'd like to pay.
  3. Enter your checking account or credit card information.

Payments are dated on the day the payment is received, but payments received after 5:00 p.m. PST are posted the next business day.

Payment will show on your bank or credit card statement within three to seven business days. Online check payments can only be made from a checking account. Savings account payments are not currently available.

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Can I pay my bill by phone?

Yes. Have your policy number handy and call 888-723-3260 to pay by phone.

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Which payment options do you accept over the phone?

You can pay over the phone with a:

  • Checking account
  • Credit card
  • Money order

We do not accept wire transfers over the phone.

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Which credit cards does Safeco accept for payment?

You can pay over the phone with a:

  • Visa
  • MasterCard
  • American Express
  • Discover

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How do I change my billing plan / frequency? 

  1. Log in to your online account.
  2. Select View and update billing information from the Billing section next to the policy you want to change.
  3. Select the Options tab.
  4. Under Policy Billing Options select Full, 2-Pay, 4-Pay or Monthly from the drop-down menu.

It’s easy to sign up for a free online account if you don’t already have one. You can also contact your local Safeco agent or call 800-332-3226 to change your billing plan frequency.

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How do I change my billing method? 

  1. Log in to your online account.
  2. Select View and update billing information from the Billing section next to the policy you want to change.
  3. Select the Options tab.
  4. Under Payment Options select a new Payment method from the drop-down menu.
  5. Enter your checking account or credit card information.

It's easy to sign up for a free online account if you don’t already have one. You can also contact your local Safeco agent or call 800-332-3226 to change your billing method.

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How do I change my billing due date? 

  1. Log in to your online account.
  2. Select View and update billing information from the Billing section next to the policy you want to change.
  3. Select the Options tab.
  4. Under Payment Options, enter a new Deduction date.

It’s easy to sign up for a free online account if you don’t already have one. You can also contact your   local Safeco agent or call 800-332-3226 to change your billing due date.

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What's the mailing address to send my payment?

If you don’t have your bill, please reference your policy or account number on your payment. Mail your payment to:

Safeco Insurance
P.O. Box 6476
Carol Stream, IL 60197-6476

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How do I set up recurring payments?

  1. Log in to your online account.
  2. Select View/Update billing information under the Billing section.
  3. Select the Options tab.
  4. Under Payment Options, select Recurring credit card from the list of options next to Payment method.
  5. Enter your credit card information.

It’s easy to sign up for a free online account if you don’t already have one. You can also contact your local Safeco agent or call 800-332-3226 to set up recurring payments.

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Paperless Billing

What is Paperless Billing?

Paperless billing means you will no longer receive paper versions of your bill in the mail. Instead, you will receive an email notification when your bill is ready to view. You can then view, print, and save your bill to your computer from your online account.

It is your responsibility to inform us of any changes to your paperless billing email address. Please keep your email address active and capable of receiving new emails by ensuring that your email account has sufficient space for new emails and that your email server and spam-blocking software do not block our emails. We are not responsible for problems arising from emails sent to an inactive or out-of-date email address.

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How do I sign up for Paperless Billing?

  1. Log in to your online account.
  2. Select Manage Paperless Billing on the My Account page under the Billing section next to the policy you would like to add.
  3. Enter your email address on the Paperless billing preferences screen.
  4. Accept the paperless billing terms and conditions after reading them.

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What happens if a Paperless Billing e-mail is returned as undeliverable?

If a bill notification email is returned as undeliverable, Safeco will send you a paper version of the bill. If two consecutive bill notification emails are returned as undeliverable in a 13 month period, your paperless billing enrollment will automatically be canceled and you will receive paper versions of all documents from that point forward. You can re-enroll in paperless billing by providing a valid email address.

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How do I change my e-mail address for Paperless Billing?  

  1. Log in to your online account.
  2. Select Update email address in the Papreless billing preferences screen.

This will only update the email address used for paperless billing notifications on this account and will not update any other email addresses you may have registered with Safeco.

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How do I view my paperless bill?

  1. Log in to your online account.
  2. Select View/Update billing information from the Billing section next to the policy for which you'd like to view a statement
  3. Select the Statement tab.
  4. Select View Statement.

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How do I pay my paperless bill? 

  • Mail a check
  • Make a one-time payment with an online check or credit card
  • Set up recurring payments with electronic funds transfer (EFT), credit card or PIN-less debit card
  • Pay over the phone with EFT, credit card or a PIN-less debit card

By mail:

  1. Log in to your online account.
  2. Print a copy of your bill from View/Update billing information.
  3. Mail a check to the remittance address on the bill.

Online:

  1. Log in to your online account.
  2. Choose Make a payment by online check or Make a payment by credit card under the Billing section next to the policy you'd like to pay.
  3. Enter your checking account or credit card information.

By phone

  1. Call 888-723-3260.
  2. Pay with a credit card, with your checking account or by money order. We do not accept wire transfer over the phone.

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Which documents will I receive electronically?

After enrolling in paperless billing, you will receive billing notifications electronically for all policies associated with the billing account. In some instances, you may still receive a bill notification by mail to your postal address after enrolling in paperless billing. In addition, non-billing related documents and cancellation notices will be sent to you by regular mail.

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How can I cancel my Paperless Billing enrollment? 

  1. Log in your online account.
  2. Select Manage paperless billing under the Billing section next to the policy for which you'd like to cancel paperless billing.
  3. Select the Paperless tab.
  4. Select Cancel Paperless Billing under the Your Status section.
  5. Check the “I would like to cancel paperless billing” checkbox under the Cancel Paperless Billing section.
  6. Click the Submit button.

It’s easy to sign up for a free online account if you don’t already have one. You can also contact your local Safeco agent or call 800-332-3226 to cancel paperless billing.

Upon cancellation, all insurance documents for all policies associated with the chosen account, including billing statements, will be mailed to your postal address. Please allow up to 24 hours to process.

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For Agents

How do I become a Safeco agent?

We're happy you're interested in partnering with Safeco Insurance. We rely on our trusted agents to help us with our mission to make buying, selling and owning insurance easy and understandable. Read more about the benefits of being a Safeco agent. If you'd like to sell Safeco Insurance, please fill out this online application form to start the conversation.

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What is National Programs?

National Programs is a department of Liberty Mutual Agency Underwriters™ that creates and manages specialty insurance programs. They currently offer four programs:

Questions? Contact the National Programs office.

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Business Insurance

Does Safeco offer business insurance products? 

Safeco Insurance no longer sells business insurance products. However, if you are an existing Safeco business insurance policyholder, please continue to work with your current local Safeco agent. You can also still handle any claims and manage your policy through your online account.

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Does Safeco sell surety bonds?

Safeco Surety merged with Liberty Mutual Surety in 2008 to create the second largest surety in the United States. Liberty Mutual Surety has a dedicated staff to assist with all your surety bond needs.

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Other Questions

How do I leave a compliment?

If you have received outstanding service or have positive feedback and would like to leave a compliment about your experience with Safeco, please complete our online compliment form. We will respond to your feedback within three business days as well as acknowledge those that have provided a great experience.

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How do I submit a complaint?

Even though we pride ourselves on excellent customer service, we understand that you may occasionally have concerns about your experience with us. If you have feedback for us, please fill out our online complaint form. We'll respond within three business days in many cases, and may ask for more information to help us resolve your concern.

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How do I find an agent?

Go to our find an agent page and search for an independent Safeco agent near you.

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How do I get on Safeco's Do-Not-Call list?

If you'd like to be placed on our Do Not Call registry, please submit a request by phone or our online form. You'll be on the registry for five years, and if your phone number changes you can update it to keep your Do Not Call status current. Please note that we may still call you if you're an existing policyholder for customer service related information, or if you contact us for assistance.

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How can I provide feedback about the Safeco.com website?

We'd love to hear your thoughts on what you like about our website, or your suggestions for improvement.

  1. Fill out our online feedback form.

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How do I reach Safeco's media contacts?

Visit our newsroom to find out who to contact for public relations inquires, Safeco news and other media related information.

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Who should I talk to about Safeco's community relations and grants?

Visit Safeco in the Community to learn more about Safeco’s involvement in the community and our grant opportunities.

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Where do I find information about working for Safeco?

Go to our careers page to learn about the benefits of working for Safeco and search for a job.

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© 2014 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria. 36 USC 220506