You’ve Got Water Damage
A pipe burst in the basement. It’s an unpleasant surprise to find after a cold night or when you return home from a winter vacation. Water has been leaking all over. Or, after a heavy rain, water is leaking through the roof into your living room. You’ve got water damage. We’re here to help.
File a Claim
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1. Be Safe
Make Safety Your First Priority
- Do not use electrical equipment or appliances while standing on wet carpet or floors.
- Never use electrical equipment that has been water damaged, even if you are using it in a dry area.
2. Stop the Leak or Drip
Prevent Further Damage
- If the water is coming from a burst or leaking pipe, try to find the closest shut-off valve and turn it off.
- If water is coming in through the roof or broken windows, try to cover as best you can with tarps or plastic sheeting.
3. Document the Damage
- Take photos and videos.
- Save all damaged items. Your claims representative may want to inspect them.
- Keep a list of temporary repairs you make.
- Save all claim-related bills and receipts.
4. Protect Your Belongings
- Move wet items to drier areas.
- Place aluminum foil, coasters or wood blocks between furniture legs and wet carpeting.
- Remove area rugs from the floor. Dyes in carpets can stain flooring, carpeting and wood floors.
- Clean up as much water as possible by mopping or blotting with towels.
- When safe to do so, use fans to circulate air and encourage drying.
5. Get It Fixed
After reporting your claim, you can use a water mitigation supplier of your choice to fix the damage. However we recommend using one of our
program vendors. Talk to your claims representative about which option is best for you and how to proceed.
Learn more about
how to prevent water damage in your home.