Safeco Claims: Rebuilding Lives

Customer Testimonial


Safeco customers Sabrina and Ryan know all too well what it’s like to start over from scratch. In November 2012, a natural gas explosion in their suburban Indianapolis neighborhood destroyed their home, along with several others, and caused millions of dollars in property damage. Even worse, two people died in the explosion.

Naturally, it took months to rebuild their home, and a contractor filing for bankruptcy in the midst of the project didn’t help. What did help was having a Safeco® claims adjuster on their side, along with their independent insurance agent, Kris Henthorn of Henthorn Agency in Beech Grove, Indiana.

"Safeco was a shining company for a family experiencing a terrible event in their lives.”
–Kris Henthorn, Henthorn Agency

“We feel that Safeco really came in alongside us and helped us to slowly piece our life back together,” says Ryan. “This piecing-together was not just financial; there was also a personal touch and empathy shown to us – something that most people wouldn't expect from an insurance company.”

Years after the explosion, Sabrina and Ryan remain grateful they had an insurance company invested in helping them rebuild their lives and home.

“We have recommended and will continue to recommend Safeco to everyone that asks us about insurance companies,” Ryan says.

The unexpected happened to Sabrina and Ryan, and Safeco Insurance was there for them, just like we’re there for all of our policyholders.

To read what other customers have to say about Safeco, read our insurance reviews.

© 2017 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.