File a Claim
800-332-3226
24 hours a day, 7 days a week
Everything you need to know about the Safeco claims process, including step-by-step guidance on what to do when the unexpected happens.
Contractor Referral
Get an Estimate. Get It Fixed.
Before we can begin repairing your home, we need to first understand what happened and determine if your policy covers the damage. Please contact us at 800-332-3226 to report your claim.
Please wait until a claims adjustor assesses the damage before making permanent repairs. We encourage you, however, to schedule permanent repairs as soon as possible. Use a local, licensed, bonded and insured contractor—and always check references.
Need a Contractor? We’ve Got You Covered.
Innovation Property
Free Contractor Referral
866-710-3112
Find a trusted contractor.
Although you can always choose your own contractor, Safeco works with Innovation Property to offer a free contractor referral service to our policyholders in most locations nationwide.
Benefits of Innovation Property
Guarantee
All labor and materials come with a three-year warranty from Innovation Property or its contractors. Safeco monitors customer satisfaction of all contractors to provide you with the best choice of service providers.
Convenience
Call center is available 24/7.
Peace of Mind
All contractors pass background checks and are experienced, certified, licensed, insured and bonded.
Quality
Innovation is committed to customer satisfaction and adheres to Safeco’s estimating guidelines.
Price
Referrals are free. Contractors work with Safeco representatives to reach an agreed-upon estimate for the repairs.
Speed
Innovation’s network is committed to contacting you within one hour, and the contractor you choose will inspect your home within 48 hours.
Download the Innovation Property brochure .
Need Help with Water Damage?
After you file your claim, talk to your claims representative about which water mitigation contractor is the best option for you and how to proceed.
You can always use a water mitigation supplier of your choice. However, we recommend using one of our preferred suppliers, such as SERVPRO. Your claims representative can assist you with determining the best option for you.
SERVPRO
Water Mitigation Experts.
1-800-SERVPRO
Get your water damage fixed right.
Benefits of SERVPRO:
Convenience
Call center and emergency services are available 24/7.
Access
SERVPRO has 1,350 locations across the U.S.
Quality
Water mitigation techniques meet industry professional standards.
Price
SERVPRO has agreed to complete work at pre-negotiated rates.
Speed
SERVPRO will contact you within one hour after you report your claim to Safeco and be on site within four hours.
Even if you are not filing a claim, you can still use SERVPRO or one of our other preferred providers.