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Safeco RealTime Review™: Video chatting with Safeco can mean a faster assessment and faster repairs.
Has something unexpected happened to your home, or on your property? We know the experience can be overwhelming. It is your home after all. We understand. We’re here to help. We’ll do our best to help get things back in order as quickly as possible.
Here's what you should do:
Be ready to provide the following:
With Safeco RealTime Review™, you can video chat with a claims representative, who will view your property remotely, take screenshots and complete a damage estimate. All you need is a portable device capable of video chat. For example, a smartphone or a tablet with FaceTime or Skype. It’s fast, easy and convenient – everything you want out of a claims experience.
Please understand that RealTime Review is not suitable for all claims. But, no matter the assessment method, we’ll do our best to act quickly and keep your claim moving forward.
Replacing Your Personal Belongings
In the event of theft, your claims representative will ask you for a list of missing items, along with any receipts for those items. Photographs, videos, owner’s manuals, serial numbers and credit card statements are useful to document personal belongings that may have been damaged or stolen.
This is a team effort. We’ll do our part. But we need you to help out by taking some steps to protect yourself and your property from further damage.
Please wait until a claims adjustor assesses the damage before starting permanent repairs. We encourage you, however, to schedule permanent repairs as soon as possible. Find a local, licensed, bonded and insured contractor with the free Safeco contractor referral service. Do you need help with water damage? We recommend using one of our Program Vendors.
If you are unable to live in your home while the damage is assessed and your home is being repaired or rebuilt, Safeco will help pay for additional living expenses, for up to 24 months. If repairs take longer than the period of time covered in your policy, you may be eligible for additional assistance from federal emergency programs.
Safeco will replace damaged items and materials with the same type and quality of materials you had before your home was damaged. For example, if you had a fiberglass roof, we will pay to repair or replace the damaged area with fiberglass, but we won’t pay to replace it with more expensive slate tile. If you decide to upgrade your house with better or more expensive materials, you’re welcome to do so, but you’ll need to pay the additional expense out of your own pocket.