Do Not Call Policy

Safeco's insurance companies have adopted a do-not-call policy related to telephone and fax advertisements. If you are not listed on a National or state Do-Not-Call Registry and wish that we not contact you regarding our products, follow the steps listed below to place yourself on our Do-Not-Call Registry. You will remain on our registry for five years, unless you ask to be removed. Your request may be submitted by phone, email, or mail.

Your request should include your policy number(s), if applicable, your telephone number(s) and name. If you have multiple telephone numbers, identify all numbers you wish to include on our registry. When your telephone number changes, give us your new information to keep your "do not call" status current.

Please allow us up to 30 days to add you to our registry. We will provide you written confirmation that we have added you to our registry.

Please contact us by:

  • Phone:
    Toll Free Number: 1-800-332-3226
  • Do Not Call registry form
    *Note: If you have questions regarding your policy or a claim, please call the toll free number above for assistance. All written policy and claims questions will be referred to your local Independent Agent to provide you with the best available options.
  • By mail:
    Safeco Insurance
    2425 E. Appleway
    Liberty Lake, WA 99019
    Attention: Office of Regulatory and Governmental Affairs

Customer Service

Our policy does not prohibit telephone calls to existing customers for the purpose of providing customer service. We will call existing policyholders:

  • When there is an "existing business relationship", i.e. when an individual has purchased products from us in the prior 18 months or inquired about a purchase in the last three months;
  • For non-solicitation purposes, such as billing and other service-related matters; or
  • When the customer has contacted customer service for assistance.

Our commitment to the privacy of information we obtain remains strong. Thanks for contacting Safeco.

© 2016 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.