Safeco Insurance Claims Center

Accidents Happen

We’re here for you when the unexpected happens. If you have questions about a car accident or damage to your home, we have the answers you need. We’ll help you through the claims process with friendly, step-by-step guidance. It’s easy to file and track an insurance claim with Safeco Insurance.

File a Claim


Call Us. We're Here for You.

24 hours a day, 7 days a week

Easy Online Auto Glass Claims

Contact our preferred glass repair provider:

Safelite Solutions.

Track a Claim

Check the status of your Safeco Insurance claim anytime in your online account.
Log in now.

Roadside Assistance


Call Us. We're on Our Way.

24 hours a day, 7 days a week

Auto Claims

Get detailed information about filing an auto insurance claim, including:
  • How to file an auto claim
  • Windshield and glass repair
  • Auto body estimates and repairs
  • How to report a stolen car

Learn more about auto claims.



Home Claims

When it comes to home claims, there’s no better feeling than knowing you have someone on your side to help you rebuild.


Natural Disaster Claims

When severe weather or environmental disasters strike close to home, learn what to do to, both to stay safe and to file a claim with Safeco. We know storm damage, property damage and water damage is stressful. Our claims team is available 24/7 to help.
Learn more about natural disaster claims.

“They were prompt, knowledgeable, courteous and very professional. It was all about meeting my needs.”

- Johnny and Debbie S., South Carolina

  Read More Customer Stories

What to do after a car accident

Not a Safeco Policyholder?

If this is your first time contacting Safeco and you need to file a claim, please call 800-332-3226.

If you have an insurance claim in progress that involves a Safeco policyholder, please contact your assigned claims representative.

Safeco Customer Reviews

is rated 4.4204 out of 5 by 685.
Rated 5 out of 5 by from Painless! Our roof was damaged by hail. We didn't realize it until several months later, as we had not been home during the storm. The adjuster dealt with us really clearly and quickly, and we got a new roof this summer. Our neighbor, on the other hand, was hardly compensated at all. They now wish they had had Safeco!
Date published: 2014-11-19
Rated 5 out of 5 by from Excellent Service I was concerned about the claim being complicated but was pleasantly surprised when it was taken care of quickly and efficiently. They arranged a rental car and also set up my appointment at Car Star for repair. Total satisfaction with Safeco
Date published: 2014-11-18
Date published: 2014-11-18
Rated 5 out of 5 by from Extremely rapid response and support. Worked quickly to resolve repair company's suggestions.
Date published: 2014-11-18
Rated 5 out of 5 by from Great Service We had a house fire in 2014 and I couldn't be more happy with Safeco Insurance. The response from all their staff was fantastic. All the reps were so responsive and informative. I had never dealt with anything like this before and sometimes had daily questions. I was treated so well by everyone I dealt with at Safeco. I recommend Safeco to all my friends.
Date published: 2014-11-18
Rated 5 out of 5 by from Excellent service This was my first time filing a claim on my home, but I felt it was necessary because the wind (tree) damage involved an expensive repair. After calling Safeco directly, I was immediately put in contact with an adjustor. There was a small delay in processing because another adjustor closer to my home had to be found. Still, the entire process was very quick, the compensation was reasonable and realistic, and payment was received just as the job was being completed. Altogether, a very positive experience.
Date published: 2014-11-18
Rated 5 out of 5 by from Great Experience with the Safeco staff. What was a very stressful situation was made stress free by the two excellent staff members.
Date published: 2014-11-18
Rated 5 out of 5 by from Incredible Service ! ! Some items I had were either stolen or lost. SAFECO did a truly excellent follow-through on my claim. Could not be better !
Date published: 2014-11-16
Rated 5 out of 5 by from Timely and complete service! My renter's insurance was transferred to Safeco this year, and that was a really good thing! Unfortunately, my laptop was stolen on a business trip. Safeco processed my claim from start to finish within 48 hours to my complete satisfaction. I don't think I've ever had such a great customer service experience, and I highly recommend them.
Date published: 2014-11-15
Rated 5 out of 5 by from Great Service! I never thought I would need to make a claim on home insurance but storm damage caused roof and home damage. I made the claim and the adjuster was out in 24 hours and filed and processed and made check in 2 hours! 5 star service! Thanks Safeco!
Date published: 2014-11-14
Rated 5 out of 5 by from Wonderful Insurance! Fantastic service, low cost premiums! I received the best service I ever had with a recent car accident. Safeco is the best insurance company in America!
Date published: 2014-11-14
Rated 5 out of 5 by from Great service!! Made filing a claim painless! Customer service start to finish was wonderful! Thanks Safeco!!
Date published: 2014-11-13
Rated 5 out of 5 by from Vacation low point made okay. I backed into a pole in a parking lot behind a car wash. There were circumstances where even though I was totally at fault that made this the definition of 'an accident'. As soon as I gathered my thoughts, I immediately called Safeco and the agent there was totally professional and extremely courteous. The entire process, now completed, was made easy and precise. I was on vacation and it certianly was bad enough to ruin it [the vacation] but the folks at Safeco (as usual) made it 'okay'. I have had claims in the past when they had my homeowners insurance and a hurricane did some damage and that too was handled professionally and without pain. Thanks to the folks at Safeco for understanding. Since then, I have reviewed my policies, and will be adding more coverage for my other 'things'
Date published: 2014-11-13
Rated 5 out of 5 by from fast, friendly, easy to work with had accident 2 months ago, made a phone call to Safeco, they approved repair site, got a rental car for us in less than 24 hours, service completed to my car in 3 weeks, Car looks like brand new. so happy
Date published: 2014-11-13
Rated 5 out of 5 by from Outstanding Company The Safeco team is first rate! All the Safeco employees were very knowledgeable courteous. They kept me up-to-date on every part of the process.
Date published: 2014-11-13
Rated 5 out of 5 by from Fast, great service, really on top of it all! GREAT Company and reps , they were on top of everything!
Date published: 2014-11-13
Rated 1 out of 5 by from Great representation and service. I have had my insurance rates increased frequently through several other companies over the years even though we never had a claim. This has been my first experience having to use our own insurance and it has been a great experience from beginning to end.
Date published: 2014-11-12
Rated 5 out of 5 by from Wonderful Service Very satisfied with Safeco service. Safeco adjuster was on site one day after claim was filed.
Date published: 2014-11-12
Rated 5 out of 5 by from Received excellent service on claim I have been a customer for over 12 years on my condo and previous several years on a previous home. In that time I had to file two claims. Both were handled quickly and professionally without causing me additional stress. I am thankful that both times the staff were receptive, pleasant and kept me informed of what to expect and I could not be happier.
Date published: 2014-11-12
Rated 5 out of 5 by from car insurance have been with safeco for several years and they have always been friendly and caring in taking care of my insurance needs and claims.
Date published: 2014-11-12
Rated 5 out of 5 by from Great service My experience with Safeco has always been very good they are professional and kind and very helpful and they settle as quickly as possible. When I had hail damage they came to my house instead of me going to them which was very helpful. They also have offered me the very best plan with the lowest prices.
Date published: 2014-11-12
Rated 5 out of 5 by from seamless claim This is the first time in all the years of driving to make a claim. Of course you hear all the horror stories. I have to say this was as easy as it could have been. Talked to a person on the initial call who took my information and told me a claim rep would be in touch. Within a few hours that call came. The rep was very polite, took my statement and without hesitation told me to go get my vehicle fixed. She then supplied me with repair facilities in my area that they recommend. I used Maze Auto Body in Wentzville. They did a beautiful job. This whole process was very seamless. Everyone seemed to be in my corner and when things are as they are after an accident, that can't be a time for your insurance company to start problems. Safeco came through in a big way.
Date published: 2014-11-12
Rated 5 out of 5 by from Why get anyone else? I was hit by a school bus on a Tuesday. It was their fault. Called Safeco on Wednesday. Safeco adjusters called me, came out and had a check for me on Friday. It is now the following Tuesday. The insurance company for the bus company refuses to call me. Their driver was ticketed and they won't call me? Thanks Safeco!
Date published: 2014-11-11
Rated 5 out of 5 by from Roof Damage 1st time claim made with Safeco and I had a really good experience with the processor.
Date published: 2014-11-11
Rated 5 out of 5 by from Best experience with car insurance yet! Someone hit my car. All I had to do was call my agent. She recommended a few service providers, they handled the claim efficiently and quickly. No extra paperwork or hidden expenses. Very professional!
Date published: 2014-11-11
Rated 5 out of 5 by from Great service I had just changed insurance company was worried when I had to file a claim but this was the very happy with there service and how fast they handled it!
Date published: 2014-11-11
Rated 5 out of 5 by from Prompt hassle-free service. My new automobile was dinged during an accident that damaged my residential property; Safeco promptly authorized repairs and the car was good as new within a couple of days!
Date published: 2014-11-10
Rated 5 out of 5 by from Awesome service I have had Safeco Auto coverage a few years now. Best price and great service. I had a recent claim and actually talked to a real person and was treated like family.
Date published: 2014-11-08
Rated 1 out of 5 by from Poor Service I had a car accident back on August 6th and I am yet to get back into my car.
Date published: 2014-11-07
Rated 5 out of 5 by from Great Services Best, fastest, friendliest...I had my settlement in 1day!!! Unheard of!!!
Date published: 2014-11-07
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© 2015 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.