Safeco Insurance Claims Center

Accidents Happen

We’re here for you when the unexpected happens. If you have questions about a car accident or damage to your home, we have the answers you need. We’ll help you through the claims process with friendly, step-by-step guidance. It’s easy to file and track an insurance claim with Safeco Insurance.

File a Claim


Call Us. We're Here for You.

24 hours a day, 7 days a week

Easy Online Auto Glass Claims

Contact our preferred glass repair provider:

Safelite Solutions.

Track a Claim

Check the status of your Safeco Insurance claim anytime in your online account.
Log in now.

Roadside Assistance


Call Us. We're on Our Way.

24 hours a day, 7 days a week

Auto Claims

Get detailed information about filing an auto insurance claim, including:
  • How to file an auto claim
  • Windshield and glass repair
  • Auto body estimates and repairs
  • How to report a stolen car

Learn more about auto claims.



Home Claims

When it comes to home claims, there’s no better feeling than knowing you have someone on your side to help you rebuild.


Natural Disaster Claims

When severe weather or environmental disasters strike close to home, learn what to do to, both to stay safe and to file a claim with Safeco. We know storm damage, property damage and water damage is stressful. Our claims team is available 24/7 to help.
Learn more about natural disaster claims.

“They were prompt, knowledgeable, courteous and very professional. It was all about meeting my needs.”

- Johnny and Debbie S., South Carolina

  Read More Customer Stories

What to do after a car accident

Not a Safeco Policyholder?

If this is your first time contacting Safeco and you need to file a claim, please call 800-332-3226.

If you have an insurance claim in progress that involves a Safeco policyholder, please contact your assigned claims representative.

Safeco Customer Reviews

is rated 4.4138 out of 5 by 609.
Rated 5 out of 5 by from Great service from the in-house adjuster We experience a house fire in May 2013. The adjuster assigned to our claim was the best I have ever worked with. She explained the process, stayed in regular contact with us and helped us deal with elements of the resolution with which we were unfamiliar. We learned through her how to secure reimbursement for our lost goods and helped us find similar items for those no longer available. She was a God sent person who really helped us deal with a very distressful situation.l
Date published: 2014-10-14
Rated 2 out of 5 by from going thru claims adjuster This has been frustrating. I haven't had an accident for many years so i don't have much experience but I've had to leave numerous voicemails to get a response, then one call explaining the process then a bill with no information as to what the claims adjuster found. It was a ping in windshield of rental car. She said the co is claiming a crack in windshield which is false. But we did not take photo regrettably now i feel like its their word against mine.
Date published: 2014-10-14
Rated 5 out of 5 by from Great service! I was very pleased how fast and professionally Safeco took care of my claim. It is a pleasure to be your customer! Thanks. I will recommend this company to everybody.
Date published: 2014-10-10
Rated 5 out of 5 by from Expert professionals I'm quite glad that I selected safeco for my insyrance
Date published: 2014-10-10
Rated 1 out of 5 by from Poor training of representatives In dealing with several reps, I noted a consistent lack of knowledge & professionalism.
Date published: 2014-10-09
Rated 5 out of 5 by from Professional service I have had Safeco service for 28 years never had a claim until this year there people have been excellent they have been patient kind and professional and they have taken care of everything I cannot say enough about Safeco and how wonderful they are
Date published: 2014-10-09
Rated 5 out of 5 by from Great service Very efficent and service was the best I have ever had.
Date published: 2014-10-08
Rated 1 out of 5 by from poor communication I have had this insurance for 6 years and when I needed help over a thousand miles from home, the insurance company was not concerned. I haven't had a wreak in over 20 years, so I was hoping for compassion during a stressful time. Safeco did not give that assurance that they cared. The car repair shop had to bridge the gap and keep me updated.
Date published: 2014-10-08
Rated 5 out of 5 by from The truth When we first purchased Home Insurance I was hoping we never had to file a claim but due to 2 occurrences that were beyond our control we had to do just that. The Safeco Experience goes over the top to assist the customer.
Date published: 2014-10-08
Rated 5 out of 5 by from Grest Service. My agent placed us with Safeco. and we are glad he did. Price seems about right and the service was great.
Date published: 2014-10-08
Rated 5 out of 5 by from Great service, Wind damage to the roof, called it in and had check in hand within the week and even hooked me up with fantastic contractor to replace the roof. Whole process could have been easier!
Date published: 2014-10-07
Rated 5 out of 5 by from Safeco is a responsible insurance company The staff checked the roof very carefully and professionally.
Date published: 2014-10-07
Rated 5 out of 5 by from Very Good We haven't filed an insurance claim in 30 years, but our experience with Safeco was excellect
Date published: 2014-10-07
Rated 5 out of 5 by from Ease to do business with Safeco I have five vehicles insured with Safeco. They have been great to deal with. Very competitive too.
Date published: 2014-10-07
Rated 5 out of 5 by from There when I needed them! This was my first experience with an accident. From first call to customer service I was assured I would be taken care of. While no one wants to go through this, I was very glad I had this insurance.
Date published: 2014-10-04
Rated 5 out of 5 by from Accident claim My auto was hit from behind. I called the local police, a report was written/filed, I notified Safeco Insurance Co., and waited for a response. I have an appointment with an auto repaircollission shop next week for auto repair. Thank-you Safeco!
Date published: 2014-10-03
Rated 5 out of 5 by from Excellent Service I had a claim on my Home Insurance and I was expecting to have it drawn out like I had heard from others that were not insured with Safeco. I was really suprised by the next day contact by the adjuster and the speed with which my claim was resolved.
Date published: 2014-10-02
Rated 5 out of 5 by from Awesome claim experience Being the first claim I had ever had in over 38 years, I was very concerned over how the process would be done. The representative with Safeco was very professional and considerate of my concern. I was treated as a "valued customer", which now days is hard to come by. The process has gone very smoothly, just like they said it would. They found me an auto repair place close to my home and the rental car company as well. They gave me the confirmation numbers and it made life much easier when I took my car in for repairs.
Date published: 2014-10-01
Rated 5 out of 5 by from Great Experience I had never heard of the Safeco Company. I moved to Phoenix and relied on my real estate agent and mortgage broker to steer me to an insurance broker. That broker provided Safeco. I have dealt with many other insurance companies in the past and never had making a claim been so easy where encountered friendly and service minded people during the entire process.
Date published: 2014-10-01
Rated 5 out of 5 by from Amazing Claims Service - True Professionals We haven't had a reason to contact our auto insurance company for many years. Until we had a minor accident while leaving a restaurant. I wasn't sure what to expect but anticipated a complex process with a tough Claims Rep from somewhere in Asia. So, the first call was difficult with low expectations. But, to my surprise, the Rep was most concerned about how I felt. Wow! Someone that wanted to make sure I was OK and was willing to do whatever to make me comfortable. Everything from that point on continued to exceed all my expectations. Great people, great company. A true American Company that actually cares for their customers.
Date published: 2014-09-30
Rated 5 out of 5 by from Great customer service Home was broken into. Team went far and beyond to handle claim. Issues resolved in two weeks. Great experience!
Date published: 2014-09-30
Rated 5 out of 5 by from The promptness of all the staff We've had other companies before they came no-close to the service I got with SAFECO.
Date published: 2014-09-30
Rated 5 out of 5 by from Safeco Great auto insurance Safeco's technology and systems are superior. The ease of getting my car in the shop and into a rental car is fantastic.
Date published: 2014-09-30
Rated 5 out of 5 by from Excellent The safeco team are always helpful and seam to strive to make sure that you are satisfied with your claim and Mr Dorst has been more than great to deal with thanks
Date published: 2014-09-30
Rated 5 out of 5 by from great service The rep was very kind and got the process going imediatly she made me feel much better right away
Date published: 2014-09-30
Rated 5 out of 5 by from very competitive price on policies I switched insurance companies over a year ago because they have all the policies I needed at a great price.
Date published: 2014-09-29
Rated 5 out of 5 by from True Professionals! When I needed help, Safeco was there for me. They handled my claim quickly, professionally, and without any hassles!
Date published: 2014-09-25
Rated 5 out of 5 by from Such a Fast Claims Resolution Process I've had Safeco for over 20 years and never had a claim. Then I made a "booboo left turn" and had a minor car accident. I was able to use my own car dealership for the repairs. Before I even left the dealership, the body shop manager had a repair estimate sent over to Safeco and the repairs started almost immediately. Can't ask for better service than that.
Date published: 2014-09-25
Rated 5 out of 5 by from Awesome customer service I'm very happy with Safeco Auto Insurance. The claim adjuster responed so fast. Also provided great customer service. Thank you Safeco!
Date published: 2014-09-25
Rated 1 out of 5 by from I have been with other insurance companies that do not assign numerous adjusters that have to look at the property over and over. I have seven prorerties with Safeco and would not recommend them to anyone.
Date published: 2014-09-25
© 2014 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria. 36 USC 220506