Safeco Insurance Claims Center

Accidents Happen

We’re here for you when the unexpected happens. If you have questions about a car accident or damage to your home, we have the answers you need. We’ll help you through the claims process with friendly, step-by-step guidance. It’s easy to file and track an insurance claim with Safeco Insurance.

File a Claim


Call Us. We're Here for You.

24 hours a day, 7 days a week

Easy Online Auto Glass Claims

Contact our preferred glass repair provider:

Safelite Solutions.

Track a Claim

Check the status of your Safeco Insurance claim anytime in your online account.
Log in now.

Roadside Assistance


Call Us. We're on Our Way.

24 hours a day, 7 days a week

Auto Claims

Get detailed information about filing an auto insurance claim, including:
  • How to file an auto claim
  • Windshield and glass repair
  • Auto body estimates and repairs
  • How to report a stolen car

Learn more about auto claims.



Home Claims

When it comes to home claims, there’s no better feeling than knowing you have someone on your side to help you rebuild.


Natural Disaster Claims

When severe weather or environmental disasters strike close to home, learn what to do to, both to stay safe and to file a claim with Safeco. We know storm damage, property damage and water damage is stressful. Our claims team is available 24/7 to help.
Learn more about natural disaster claims.

“They were prompt, knowledgeable, courteous and very professional. It was all about meeting my needs.”

- Johnny and Debbie S., South Carolina

  Read More Customer Stories

What to do after a car accident

Not a Safeco Policyholder?

If this is your first time contacting Safeco and you need to file a claim, please call 800-332-3226.

If you have an insurance claim in progress that involves a Safeco policyholder, please contact your assigned claims representative.

Safeco Customer Reviews

is rated 4.4096 out of 5 by 625.
Rated 5 out of 5 by from Outstanding response to claim A tree and the wind came together and knocked a hole in my roof. We discovered it when the ceiling in the bathroom leaked on Sunday. I called on Monday to report the claim. I had a newly repaired quarter roof with all new shingles and boots on standpipes by Friday afternoon, completely paid for with my deductible and the check the adjustor wrote on the spot.
Date published: 2014-10-21
Rated 5 out of 5 by from Claim I had a claim for scheduled property and filed the claim was contacted with 3 hours by adjuster and received my check within 4 days . They are a great company.
Date published: 2014-10-21
Rated 1 out of 5 by from Poor customer service This claim was from an object flying up off the road surface and striking the car. Claims said it was a collision, not comprehensive. I strongly disagree
Date published: 2014-10-21
Rated 5 out of 5 by from Processed my first claim and the experience was amazing! everyone whom I spoke with was fast and friendly and answered all of my questions. My claim was resolved in a matter of days!
Date published: 2014-10-21
Rated 5 out of 5 by from Had a flood inside my home. The safeco team calmed me down. took care of the problem and didn't wait long to give me a check for my claim. Overall they were professional and seemed that they cared about my problem.
Date published: 2014-10-20
Rated 5 out of 5 by from Great company! Amazing company. Amazing people! I never imagined going through what we did with our house fire. It was one of the worst moments of our lives. I contacted Safeco And immediately felt at ease. It's the best customer service I've ever experienced. I have recommended Safeco to family and friends.
Date published: 2014-10-19
Rated 5 out of 5 by from Service after claim was amazing! Safeco has been our auto insurance for a couple years. No bells and whistles for this company, just great all around service. After my vehicle rolled, I was blown away by how soon Safeco responded when I called my local office. The staff were all so very friendly and professional. Phone calls and emails were clear and the claim processed quickly. We won't hesitate to recommend Safeco to friends and family!
Date published: 2014-10-17
Rated 5 out of 5 by from Awesome to know Safeco has my back!! Safeco is very reasonably priced and I was very impressed by the claim process. I was with my last ins company for 20 years (I know). Safeco is one of the best moves I have made everyone should get a quote if they are not already a memeber.
Date published: 2014-10-16
Rated 5 out of 5 by from I AM A HAPPY, HAPPY LANDLORD BECAUSE OFMY SAFECO I received the best advice for the best and most coverage on my truck and landlord bundle package insurance. THE PRICE BEAT ALL OTHER COMPANIES.
Date published: 2014-10-15
Rated 5 out of 5 by from excellent service - from start to finish! After learning the other person didn't have insurance after hitting my parked vehicle, Safeco quickly took the information and started the process for me. I didn't even have time to call the recommended collision company - they called ME! They set up my rental vehicle and expedited my repairs as they knew I had an upcoming vacation. All was completed on time as promised. Pleased with every step including when the agent followed up with me as I was extremely upset over the circumstances of the event.
Date published: 2014-10-15
Rated 5 out of 5 by from Amazing Customer Service My daughter was robbed and I filed a claim to replace her belongings, which were of a substantial value. My Claims Professional was courteous, sympathetic and effiecient. She was patient and understanding when I was suddenly dealing with the hospitalization of my mother and unable to submit some of the paperwork within the timeframe that I promised it.
Date published: 2014-10-14
Rated 5 out of 5 by from Great claims response I got into a fender bender and they made it simple I got my estimate and my rental car reservation the next day and they sent the check within a week very simple no fuss
Date published: 2014-10-14
Rated 5 out of 5 by from Thanks again Safeco! Twice in one year Safeco went out of their way to assist us - thank you Safeco!
Date published: 2014-10-14
Rated 3 out of 5 by from Coverage Adjuster needed additional training !!! Claim representative provided erroneous statements as to fact of my Policy !!!
Date published: 2014-10-14
Rated 5 out of 5 by from really great insurance we've only had this insurance for a few months when a deer hit us on our way home from vacation. it was so upsetting. safeco put us at ease right away. we were contacted within minutes after our initial call by the claims dept. repairs were underway 2 days later. our deductable was low, and that is all we were out. amazing service.
Date published: 2014-10-14
Rated 5 out of 5 by from Great service from the in-house adjuster We experience a house fire in May 2013. The adjuster assigned to our claim was the best I have ever worked with. She explained the process, stayed in regular contact with us and helped us deal with elements of the resolution with which we were unfamiliar. We learned through her how to secure reimbursement for our lost goods and helped us find similar items for those no longer available. She was a God sent person who really helped us deal with a very distressful situation.l
Date published: 2014-10-14
Rated 2 out of 5 by from going thru claims adjuster This has been frustrating. I haven't had an accident for many years so i don't have much experience but I've had to leave numerous voicemails to get a response, then one call explaining the process then a bill with no information as to what the claims adjuster found. It was a ping in windshield of rental car. She said the co is claiming a crack in windshield which is false. But we did not take photo regrettably now i feel like its their word against mine.
Date published: 2014-10-14
Rated 5 out of 5 by from Great service! I was very pleased how fast and professionally Safeco took care of my claim. It is a pleasure to be your customer! Thanks. I will recommend this company to everybody.
Date published: 2014-10-10
Rated 5 out of 5 by from Expert professionals I'm quite glad that I selected safeco for my insyrance
Date published: 2014-10-10
Rated 1 out of 5 by from Poor training of representatives In dealing with several reps, I noted a consistent lack of knowledge & professionalism.
Date published: 2014-10-09
Rated 5 out of 5 by from Professional service I have had Safeco service for 28 years never had a claim until this year there people have been excellent they have been patient kind and professional and they have taken care of everything I cannot say enough about Safeco and how wonderful they are
Date published: 2014-10-09
Rated 5 out of 5 by from Great service Very efficent and service was the best I have ever had.
Date published: 2014-10-08
Rated 1 out of 5 by from poor communication I have had this insurance for 6 years and when I needed help over a thousand miles from home, the insurance company was not concerned. I haven't had a wreak in over 20 years, so I was hoping for compassion during a stressful time. Safeco did not give that assurance that they cared. The car repair shop had to bridge the gap and keep me updated.
Date published: 2014-10-08
Rated 5 out of 5 by from The truth When we first purchased Home Insurance I was hoping we never had to file a claim but due to 2 occurrences that were beyond our control we had to do just that. The Safeco Experience goes over the top to assist the customer.
Date published: 2014-10-08
Rated 5 out of 5 by from Grest Service. My agent placed us with Safeco. and we are glad he did. Price seems about right and the service was great.
Date published: 2014-10-08
Rated 5 out of 5 by from Great service, Wind damage to the roof, called it in and had check in hand within the week and even hooked me up with fantastic contractor to replace the roof. Whole process could have been easier!
Date published: 2014-10-07
Rated 5 out of 5 by from Safeco is a responsible insurance company The staff checked the roof very carefully and professionally.
Date published: 2014-10-07
Rated 5 out of 5 by from Very Good We haven't filed an insurance claim in 30 years, but our experience with Safeco was excellect
Date published: 2014-10-07
Rated 5 out of 5 by from Ease to do business with Safeco I have five vehicles insured with Safeco. They have been great to deal with. Very competitive too.
Date published: 2014-10-07
Rated 5 out of 5 by from There when I needed them! This was my first experience with an accident. From first call to customer service I was assured I would be taken care of. While no one wants to go through this, I was very glad I had this insurance.
Date published: 2014-10-04
© 2014 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria. 36 USC 220506