Safeco Insurance Claims Center

Call for 24/7 Claims Assistance: 1-800-332-3226

For all Illinois customers affected by the recent storms, please see the Department of Insurance bulletin to see what actions we have taken. For further questions, please contact your local Safeco agent.


If You Ever Have a Claim, You Can Expect Great Service.

When accidents happen, we are here for you 24/7. When the unexpected occurs, we’re here from the beginning of your claim to the end. Car accidents during your commute, tornado damage to your home, a tree falling on your garage – these are the things you have insurance for, and we know how to handle them.

We also know that an insurance claim can be stressful, but you don’t have to worry. You have Safeco, and we will help you with friendly, step-by-step guidance. See below for how to file a claim, track a claim in your online account and more.

Auto Claims | Home Claims | Natural Disaster Claims

File a Claim



Call 24 hours a day, 7 days a week for claims assistance.


Track a Claim


Check on your claim any time in your Safeco account.

Or, contact your assigned Safeco representative.

Get Roadside Help



Call any time of the day or night, any day of the week. We will be on our way.

Roadside Assistance Services

Get roadside help when you need it by adding this optional coverage to your car insurance, motorcycle insurance or RV insurance.

Get more details on Safeco’s Roadside Assistance.


Car Damaged? Get Guaranteed Repairs

Choose a repair shop from Safeco’s network, if you wish, and get hassle-free repairs – guaranteed for as long as you own your car.

Learn more about auto claims and repairs, as well as auto glass claims.



Home Damaged? Get Help Living Somewhere Else

When you can’t live in your home due to damage, Loss of Use coverage may help with the expenses to live somewhere else.

Learn more about home claims or appliance coverage, or find a contractor for repairs.

Featured Review of
Safeco Insurance

“Great Fast Service

The claim process was fast and easy. Friendly staff and follow up.”
–Kaseyo, Safeco customer from Idaho

Read more Safeco insurance reviews now.

Insurance Claims FAQs

We know you have questions about how Safeco will handle your claim. We have answers.


Safeco Customer Reviews

is rated 4.4213 out of 5 by 686.
Rated 5 out of 5 by from Easy customer service My adjustor was great! Easygoing and helped me not stress out. He explained everything in layman's terms. Took all fear out a scary situation.
Date published: 2015-05-05
Rated 1 out of 5 by from Poor service from start to finish. Adjuster and "preferred contractors" were the least attentive.
Date published: 2015-03-06
Rated 5 out of 5 by from Extrodinary Customer Experience My Safeco experience when beyond my expectations!!
Date published: 2014-11-22
Rated 5 out of 5 by from Courteous and prompt handling of claim. When bids were submitted the claim was paid promptly.
Date published: 2014-11-21
Rated 1 out of 5 by from WORST EVER I have 4 homes, 1 car, and an umbrella policy. Az had a 1000 yr. wind and rain storm. Had 5 roofers and two Safeco claim adjusters out, all said wind damage. Safeco still has not fixed roof or drywall damage and lastly, nobody notified me that agent no longer works for Safeco.
Date published: 2014-11-21
Rated 5 out of 5 by from Karla Miller and the who,e Safeco team I was in the middle of selling my house and moving long distance when we had a horrible hail storm in Denver. Karla Miller, my agent, and the whole team jumped right on getting my roof and gutters replaced along with repairing my deck. I hadn't even asked for new gutters or deck repair but they did it anyway. They went way beyond the call of duty. I'm thrilled with the service and they've taken excellent care of me.
Date published: 2014-11-20
Rated 5 out of 5 by from Great service Our first experience with Safeco was pleasant and worthwhile. We felt we were dealing with a friend.
Date published: 2014-11-20
Rated 5 out of 5 by from Very happy with the claim adjusters The service from the two adjusters was very good. I would tell my friends about the good service.
Date published: 2014-11-19
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© 2016 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.