Safeco Insurance Claims Center

Accidents Happen

We’re here for you when the unexpected happens. If you have questions about a car accident or damage to your home, we have the answers you need. We’ll help you through the claims process with friendly, step-by-step guidance. It’s easy to file and track an insurance claim with Safeco Insurance.

Illinois Customers:

For all Illinois customers affected by the recent storms, please see the Department of Insurance bulletin to see what actions we have taken. For further questions, please contact your agent.


File a Claim


Call Us. We're Here for You.

24 hours a day, 7 days a week

Easy Online Auto Glass Claims

Contact our preferred glass repair provider:

Safelite Solutions.

Track a Claim

Check the status of your Safeco Insurance claim anytime in your online account.
Log in now.

Roadside Assistance


Call Us. We're on Our Way.

24 hours a day, 7 days a week

Learn about Safeco’s Roadside Assistance.

Auto Claims

Get detailed information on filing an auto insurance claim, including info about:

Learn more about auto claims



Home Claims

When it comes to home claims, there’s no better feeling than knowing you have someone on your side to help you repair, rebuild and recover.


Natural Disaster Claims

When severe weather or environmental disasters strike close to home, learn what to do to, both to stay safe and to file a claim with Safeco. We know storm damage, property damage and water damage is stressful. Our claims team is available 24/7 to help.
Learn more about natural disaster claims.

“They were prompt, knowledgeable, courteous and very professional. It was all about meeting my needs.”

- Johnny and Debbie S., South Carolina

  Read More Customer Stories

What to do after a car accident

Not a Safeco Policyholder?

If this is your first time contacting Safeco and you need to file a claim, please call 1-800-332-3226.

If you have an insurance claim in progress that involves a Safeco policyholder, please contact your assigned claims representative.

Safeco Customer Reviews

is rated 4.4213 out of 5 by 686.
Rated 5 out of 5 by from Easy customer service My adjustor was great! Easygoing and helped me not stress out. He explained everything in layman's terms. Took all fear out a scary situation.
Date published: 2015-05-05
Rated 1 out of 5 by from Poor service from start to finish. Adjuster and "preferred contractors" were the least attentive.
Date published: 2015-03-06
Rated 5 out of 5 by from Extrodinary Customer Experience My Safeco experience when beyond my expectations!!
Date published: 2014-11-22
Rated 5 out of 5 by from Courteous and prompt handling of claim. When bids were submitted the claim was paid promptly.
Date published: 2014-11-21
Rated 1 out of 5 by from WORST EVER I have 4 homes, 1 car, and an umbrella policy. Az had a 1000 yr. wind and rain storm. Had 5 roofers and two Safeco claim adjusters out, all said wind damage. Safeco still has not fixed roof or drywall damage and lastly, nobody notified me that agent no longer works for Safeco.
Date published: 2014-11-21
Rated 5 out of 5 by from Karla Miller and the who,e Safeco team I was in the middle of selling my house and moving long distance when we had a horrible hail storm in Denver. Karla Miller, my agent, and the whole team jumped right on getting my roof and gutters replaced along with repairing my deck. I hadn't even asked for new gutters or deck repair but they did it anyway. They went way beyond the call of duty. I'm thrilled with the service and they've taken excellent care of me.
Date published: 2014-11-20
Rated 5 out of 5 by from Great service Our first experience with Safeco was pleasant and worthwhile. We felt we were dealing with a friend.
Date published: 2014-11-20
Rated 5 out of 5 by from Very happy with the claim adjusters The service from the two adjusters was very good. I would tell my friends about the good service.
Date published: 2014-11-19
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© 2015 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.