Career Opportunities at Safeco

Take a look at a few of our key departments and some of the positions you can pursue, including virtual working opportunities. To search for specific positions and openings, start here.

Customer Care
Claims
Procurement
Sales
Personal and Commercial Lines Insurance
Consumer Product Innovation "Open Seas"
Information Technology
Legal
Finance
Real Estate
Communications
Marketing
Human Resources
Learning & Development
Virtual Worker

Customer Care

The first contact people make with Safeco is often through our Customer Care organization. Perhaps a customer has been in a car accident—Customer Care helps the customer understand what to expect through the insurance process, and then starts the claim process.

Maybe a customer has recently purchased jewelry—Customer Care helps the customer make changes to an existing policy or provides guidance on new coverage. We also help agents who represent Safeco by assisting them with online tools and strategies.

We have many positions in Customer Care. Here are just a few: Customer Care Professionals (CCP) in three areas—Claims, Agent, and Gold. We also hire Unit Managers and Customer Care Performance Managers who manage entire sites.

Join us in our Spokane, Bothell, Denver, or Indianapolis locations.

Claims

The lines of business within Claims are Rapid Response, Auto Field, Auto Casualty, Business and Home Liability, Property Field, Strategic Risk Claims, and Workers Compensation.

Claims team members use analytical and investigative skills to determine liability for claims. They work to settle claims in a fair and timely manner with excellent customer service.

We look for energetic, customer-focused professionals throughout the nation to work in Safeco offices, or offsite as virtual workers.

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Procurement

Procurement team members partner with our internal departments to find suppliers that deliver on their business needs.

Positions include Strategic Sourcing Managers, Buyers, Data Analysts, and Project Managers.

We seek individuals who want to apply and grow their knowledge in strategic sourcing, and enjoy working in a cross-functional team.

All jobs are currently located in Seattle.

Sales

Our Sales Team is an integral part of our success and is made up of highly talented individuals. Sales Professionals are the focal point for agents and internal Safeco partners.

A Sales Professional is expected to achieve or exceed revenue production goals by product segment (personal insurance and business insurance) by optimizing planned results for complex, highly critical work processes, projects, product launches, and deliverables.

Sales Professionals develop and maintain relationships that establish Safeco as the “carrier of choice” with our strategic agency partners. Sales Professionals are responsible for developing strong consultation skills, driving agency growth strategies, and improving Safeco’s position within the market. Sales Professionals do this by crafting agency-specific value propositions and delivering quantifiably improved returns for the agency, customers, and Safeco. They also drive sales and profits by creating Safeco's personal and commercial products through strategic account analysis, engagement, and retention plans.

We offer Sales Professional positions nationwide.

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Personal and Commercial Lines Insurance

Underwriters are individuals with demonstrated analytical skills, decision-making abilities, and sales aptitude. This position demands a professional with a track record of success. It requires developing relationships with agents and brokers, and managing a territory.

Product Managers are directly responsible for the successful growth and profit performance of a key portion of our insurance operation. They create and implement business strategies, manage product design and pricing, work with our independent distributors, and represent our interests to regulators to meet established goals.

Consumer Product Innovation—Open Seas

Open Seas is the research and development group—the "idea factory"—within Safeco. This team strives to understand how consumers’ insurance needs are changing, identifying areas where needs are not being filled, and providing new solutions to meet consumer expectations.

Some of the positions in Open Seas include Customer Solution and Product Development Architects. As a Product Development Architect, you will design transformational products and product variations using deep quantitative and analytical skills. As a Customer Solution Architect, you will research consumer needs and create solutions to meet those needs. The Open Seas team is creative, fast-paced, energetic, and upbeat.

We look for talented people who have experience in developing product and customer solutions.

All jobs are currently located in Seattle.

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Information Technology (IT)

IT is an exciting place to work within Safeco because our team has the unique opportunity to participate in major transformational work. Employees will have enterprise-level responsibilities, exposure, and involvement; the ability to significantly influence key technology decisions; and the opportunity to utilize cutting-edge technical applications, tools, and processes.

Positions include: Managers (Project, Development, Program), Architects (Enterprise, Solutions, Security, Data, Information), Developers (Applications, Web), Database Engineers, IT Auditors, Business Analysts, Quality Assurance Specialists and Managers, and NET Developers.

Primary locations include Seattle, Redmond, Indianapolis, Denver, Atlanta, and Dallas.

Legal

We make exceptional, value-added service our priority. When asked what distinguishes Staff Counsel from other law firms, our customers respond that it is our desire to collaborate with them to clearly identify and define goals and strategies, coordinate our service delivery, and achieve business objectives. Here at Safeco, we offer more than legal opinions; we offer solutions. The same can be said of our Legal Department.

In addition to our corporate headquarters, we have over 30 staff counsel offices in the U.S. We hire for various positions, such as Managing Attorney, Office Manager, Attorney, Paralegal, and Legal Secretary. Our Legal Department is extremely active with Summer Internships and Law Clerk programs.

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Finance

The Safeco Finance team is dedicated to optimizing long-term growth in shareholder value by effectively managing all financial disciplines—accounting, planning and reporting, investments, capital management, risk management, and business-process management.

We are looking for talented finance, accounting, process-improvement, and risk-management professionals.

Real Estate

Our corporate Real Estate group is responsible for managing our real-estate holdings and lease agreements across the country. Our biggest recent initiative was the move of our corporate headquarters in Seattle’s University District to our new, headquarters in downtown Seattle.

Successful candidates for positions in this group have experience in property management, office-location strategy, vendor management, space planning, and logistics.

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Communications

Our Corporate Communications Department is the hub for internal and external communications that keep employees, the community, media, and shareholders “in the know.” Communications work is accomplished in many different forms—speech writing, press releases, e-newsletters, employee broadcasts, intranet content, face-to-face meetings, print publications, and web technologies designed to connect virtual workers with their teams.

We look for talent with solid experience in employee communications, public relations, or journalism. Employees must have the energy and desire to continually incorporate new technology that can improve the efficiency and effectiveness of sharing and understanding information.

Our talented team of communications is in Seattle.

Marketing

Our Marketing Group supports our independent agents, generates new and segmented markets, and provides solid market intelligence and research. Our recent marketing efforts include expanding our presence in the Hispanic community and developing an all-new Internet presence.

The most successful candidates have skills in segmented and online marketing. We're always looking for candidates with a creative ability to develop unique experiences for our customers and agents.

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Human Resources

Our Human Resources (HR) team focuses on attracting, supporting, developing, and retaining a talented and diverse workforce of great people. HR is a unique field for people who are interested in developing their career using a combination of business knowledge, innovation, and people skills.

HR creates a great place to work by delivering programs that enable our employees to grow and be successful.

Our HR professionals work in various roles and areas of expertise including HR Business Partners, Organizational Capability, Diversity, Engagement, Talent Acquisition, Employee Relations, HR Operations, and Service Delivery, Compensation, and Benefits.

We work in Seattle, and throughout the United States.

Learning and Development—Safeco University

Our training organization is called Safeco University (SU) because it is set up as institution of higher education. There are schools within Safeco University that serve the needs of our internal business units and our network of independent agents. SU delivers job-required training on products, services, and procedures, as well as professional development training. We offer a tuition-based agent program that instructs on selling skills and marketing techniques specific to Safeco’s personal and business lines of insurance.

Our most successful candidates are those who have skills in adult-learning theory, group facilitation and project management, and have a sense of creativity.

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Virtual Workers

Safeco offers telecommuting or "virtual worker" positions for many divisions across the country. In these jobs, employees work from home or spend their time in the field. Virtual Workers allow us to better fulfill customer’s needs, offer flexibility, and promote environmentally friendly practices and efficiency.

Areas of the company that offer virtual positions include:

• Claims (including Claims Examiners and Manager positions)
• Recruiting
• IT business/support analysts
• Sales professionals and managers

Virtual workers receive support in setting up their home office. They have essentially the same setup as they would in one of our office locations. We give a pre-set allowance for furniture (such as a desk, file cabinet, etc.), and we provide ergonomically correct chairs, a personal computer, printer, phone, and other required equipment.

To be considered for a Virtual Worker position, you must:

• Demonstrate your success at self-management and prioritizing work
• Be able to form team relations quickly and effectively
• Communicate effectively in a virtual environment

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