Do Not Call Policy
Safeco's insurance companies have adopted a do-not-call policy related to telephone and fax advertisements. If you are not listed on a National or state Do-Not-Call Registry and wish that we not contact you regarding our products, follow the steps listed below to place yourself on our Do- Not-Call Registry. You will remain on our registry for five years, unless you ask to be removed. Your request may be submitted by phone, e-mail, or mail.
Your request should include your policy number(s), if applicable, your telephone number(s) and name. If you have multiple telephone numbers, identify all numbers you wish to include on our registry. When your telephone number changes, give us your new information to keep your "do not call" status current.
Please allow us up to 30 days to add you to our registry. We will provide you written confirmation that we have added you to our registry.
Please contact us by:
- Phone: Toll Free Number: 1-800-332-3226
- Online form
*Note: If you have questions regarding your policy or a claim, please call the toll free number above for assistance. All written policy and claims questions will be referred to your local Independent Agent to provide you with the best available options. - By mail
Mailing address: Safeco Insurance
22425 E. Appleway
Liberty Lake, WA 99019
Attention: Office of Regulatory and Governmental Affairs
Customer Service
Our policy does not prohibit telephone calls to existing customers for the purpose of providing customer service. We will call existing policyholders:
- When there is an "existing business relationship", i.e. when an individual has purchased products from us in the prior 18 months or inquired about a purchase in the last three months;
- For non-solicitation purposes, such as billing and other service-related matters; or
- When the customer has contacted customer service for assistance.
Our commitment to the privacy of information we obtain remains strong. Thanks for contacting Safeco.
