Safeco Customer Support Center

Get Help With Your Safeco Policy, Order ID Cards and More

Taking care of business is quick and easy using Safeco’s Customer Support Center. Choose a topic below to find the speediest way to accomplish what you’ve set out to do. For policy questions or new policies, please contact your local Safeco agent.

New to Safeco? Get a free online quote for auto insurance or home insurance. It’s quick and easy, and we’ll match you with a local agent so you can purchase just the coverage you want.

Go to:

Billing Help

Self-Service by Phone

Find Your Safeco Policy Number

Policy Help

DocuSign Help

Submitting Documents and Photos

Supported Browsers

Interacting With Safeco 

Submitting a Protection Order Notice

  

Self-Service by Phone

To hear your billing summary, make a payment by credit card or checking account or order ID cards and policy documents, please use our easy automated phone system. Call 1-800-332-3226, press 1 and follow the prompts.

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Find Your Safeco Policy Number

To find your policy number, check your:
- Policy documents: In the upper right-hand corner.
- Printed billing statement: Under the Billing Detail section to the right of your policy type.

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Policy Help

Your local Safeco agent knows you and your policy and has access to all of your pertinent policy information. That’s why your Safeco agent is the best person to contact when you have updates, questions or concerns, including when you need to:

  • Update your mailing address or policy address
  • Add/delete a vehicle (drivers too) on your auto policy
  • Change your deductible or policy limits
  • Set billing date, billing frequency or auto payments
  • Cancel your policy
  • Look into why your rate/bill has increased
  • Order ID cards and/or policy documents
  • Track a claim

Can’t reach your local Safeco agent? Call Safeco at 1-800-332-3226 for help with the above and other issues, including filing a claim. Or, log in to your Safeco.com account to track a claim, order ID cards and more.

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DocuSign Help

Check the email account associated with your policy for an email from your agent, via DocuSign – you may need to check your junk mail folder or conduct a search. Once you locate the email, open it, click on the View Documents button and complete your esignature on the DocuSign website (you do not need a DocuSign account). Please contact your agent if you need another copy of the email or if you’d like to receive paper copies of your documents to sign. You cannot esign a policy sent from DocuSign through your Safeco online account.

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Submitting Documents and Photos

If requested, please submit supporting documentation or photos and reference your policy or account number:

  • By email
    irisat@safeco.com
     
  • By fax
    1-877-344-5107
     
  • By mail
    Safeco Insurance
    PO Box 515097
    Los Angeles, CA 90051

Please allow up to 24 hours for Safeco to confirm your documents were received. Submitting documentation does not bind coverage.

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Supported Browsers

Safeco.com supports Internet Explorer 9 and later, as well as the latest versions of Chrome, Firefox and Safari. You may experience problems with the site if you are using a different or older browser.

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Interacting With Safeco

Become a Safeco agent
- Learn about selling Safeco Insurance.
- Submit an application to become a Safeco agent.

Leave a compliment or complaint or a website comment

Do Not Call list

Media contact
- Glenn Greenberg, 1-617-574-5874
- Visit the Safeco Newsroom

Community relations programs and grants

Learn about Safeco jobs

Read Safeco reviews

Submit a Guaranteed Repair Network application for your repair shop
 

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© 2016 Liberty Mutual Insurance, 175 Berkeley Street, Boston, Massachusetts, 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.